Commercial Lines Account Manager at Brown & Brown Insurance

Rocky Hill, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

40.87

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Building, Service Issue Resolution, Coverage Issue Resolution, Documentation, Agency Management System, Inquiry Handling, Invoicing, Marketing Support, Renewal Process Support, Report Review, Risk Management, Underwriting Support, MS Office Suite Proficiency, Office Equipment Operation, Telephone Demeanor, Confidentiality Maintenance

Industry

Insurance Agencies and Brokerages

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Rocky Hill, CT! The Commercial Lines Account Manager services and retains an assigned book of business while partnering with Producers on new and renewal accounts. This role builds strong client relationships, resolves service and coverage issues, and ensures accurate documentation in the agency management system. Key responsibilities include handling daily inquiries, processing mail and tasks, preparing invoices, supporting the marketing and renewal process, and reviewing necessary reports to keep accounts up to date How You Will Contribute: Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client's needs, including risk and the identification and resolution of underwriting or policy issues. Manage and retain existing book of business. Continuously achieve all audit and performance standards as outlined by leadership. Follow-up to address customer needs and resolve any problems or issues. Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements. Process daily mail and tasks, including faxes and e-mail, for assigned accounts. Answer and process all telephone requests for assigned accounts. Prepare billings and/or invoices on a timely basis. In conjunction with the Producer, manage ICR process. Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents. Licenses and Certifications: Insurance Producer license in good standing (authorities in states needed to service the assigned book of business) Skills & Experience to Be Successful: High school diploma Associate or bachelor’s degree (Preferred) 2+ years of experience functioning in Commercial Lines department at an agency or company level (Preferred) Strong technical knowledge of the industry of expertise currently being targeted. Proficient with MS Office Suite Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.) Exceptional telephone demeanor Ability to maintain a high level of confidentiality #LI-KM1 Pay Range $36.06 - $40.87 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.

Responsibilities

The Commercial Lines Account Manager services and retains an assigned book of business while partnering with Producers on new and renewal accounts, focusing on building strong client relationships and resolving service and coverage issues. Key duties involve managing daily inquiries, processing documentation, preparing invoices, supporting marketing/renewal processes, and maintaining accurate records in the agency management system.