JOB OVERVIEW

We are seeking a dedicated and experienced Commercial Lines Account Manager to join our team. In this role, you will manage a portfolio of commercial insurance accounts, ensuring excellent service, client retention, and tailored insurance solutions.
The ideal candidate will have strong knowledge of commercial coverages, excellent communication and negotiation skills, and a proactive, client-first mindset. You’ll play a key role in supporting the agency’s growth while delivering a high level of service to new and existing business clients.
This position is ideal for someone with commercial insurance experience who thrives in a collaborative environment and enjoys both independent account work and team leadership.

QUALIFICATIONS

• P&C License required
• Proven experience in insurance sales or account management, particularly in commercial lines.
• Strong negotiation skills with a track record of successful outcomes.
• Excellent communication skills, both verbal and written
• Ability to analyze market trends and identify opportunities for growth.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• A proactive approach to problem-solving and client engagement.
  Join our team as a Commercial Lines Account Manager and contribute to our mission of providing outstanding service while helping businesses navigate their insurance needs effectively.
  You’re in safe harbor with us.
  We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, veteran status or other characteristics.
  Job Type: Full-time
  Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Commercial Lines: 1 year (Required)

License/Certification:

• Property & Casualty License (Required)

Ability to Commute:

• Centerville, MA 02632 (Required)

Work Location: In perso

• Manage and maintain strong relationships with existing commercial insurance clients, ensuring their coverage needs are met and expectations consistently exceeded.
• Conduct thorough assessments of client exposures to develop and recommend tailored insurance solutions across various lines of business.
• Negotiate policy terms, premiums, and endorsements with underwriters to secure the most competitive and comprehensive coverage for clients.
• Collaborate with producers, carriers, and internal teams to ensure seamless service delivery, account renewals, and claims support.
• Prepare renewal summaries, proposals, and coverage comparisons to support account retention and upselling opportunities.
• Issue certificates of insurance, process endorsements, review audits, and handle other servicing requests accurately and efficiently.
• Maintain detailed and up-to-date records of client interactions, policy changes, and service activities in Hawksoft (our agency management system).
• Stay current on insurance industry trends, market shifts, and carrier appetites to advise clients proactively and competitively.
• Assist with internal process improvements, documentation, and standardization of account management procedures.