BUSINESS LINE: BUSINESS INSURANCE

Hours Per Week: 35 (Full-Time)
Location: Ancaster, Mississauga, Toronto – Hybrid Setting
Job Duration: Full-Time, Permanent

WHO WE ARE

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

ABOUT THE ROLE

The Commercial Lines Division has an immediate need for a Quality Assurance & Compliance Specialist to support the mid-market, transportation and complex risks teams. You will be responsible for ensuring that the teams comply with all relevant laws, regulations, policies, and standards. You will monitor, review, and audit the activities and processes and report any issues or risks to management. You will also provide guidance and training to staff on compliance matters and best practices.
You will work closely in a team environment to review current processes and procedures to ensure they meet compliance requirements. Establish new policies/procedures for the commercial lines teams. These duties include, but are not limited to, creating and implementing compliance requirements as provided by Management and/or the Compliance team. Implement and conduct a file review program to ensure standard operating procedures are being followed, provide coaching and guidance, and developing action plans for effective and efficient workflows through a proactive approach.

WHAT YOU’LL DO

• Perform regular compliance audits and assessments to identify and mitigate any potential violations or risks
• Prepare and maintain compliance reports and documentation for internal and external purposes
• Research and update the organization on the latest compliance requirements and industry standards
• Create and implement compliance policies, procedures, and programs to ensure alignment with the organization’s goals and values
• Provide compliance training and education to staff and stakeholders on relevant topics and issues
• Respond to compliance inquiries and complaints and resolve them in a timely and professional manner
• Recommend and implement corrective actions and improvements to enhance compliance performance and quality
• Work in collaboration with Commercial Leadership and Compliance to ensure process and procedures are being implemented and adhered to across the division.
• Develop and implements a Quality Assurance Process and Procedures program that identifies areas of positive performance and areas for improvement
• Reviews customer files to ensure all standard operating procedures and processes are followed
• Makes recommendations to leadership regarding areas of improvement related to the audit results and emerging trends
• Work in partnership with Leadership to minimize errors and omissions exposures.