Commercial Loan Servicer I at Maine Community Bank

Gorham, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Customer Service, Payoffs, Discharges, UCC Continuations, Document Tracking, Flood Insurance Monitoring, Training Compliance, Attention To Detail, Communication Skills

Industry

Banking

Description

Description Department: Loan Servicing Reports to: Commercial Loan Servicing Manager FLSA: Non-Exempt Last Modified: 6.23.25 Job Summary: The Commercial Loan Servicer I is responsible for timely processing of commercial loan servicing functions in accordance with established policies and procedures. Administers and monitors existing commercial loans and leases, onboards new commercial loans and leases, maintains procedures. Provides the highest level of customer service, adheres to the Bank’s Core Values and Service Promise. Essential Functions: Respond to customer, attorney, realtor, etc. inquiries concerning payoffs, discharges or other details of existing loans in an efficient and timely manner. Provide prompt, courteous service to internal and external customers Refer questions or problems to the Commercial Loan Servicing Manager for resolution. First point of contact for researching and resolving telephone, email, and written inquiries. Process all payments that come to the department. Handle any mail for loans that come to the department and distribute to appropriate parties. Quote and process payoffs and release collateral, utilizing payoff workflows, preparing discharges, terminating UCCs, etc Monitor and process UCC continuations. Create files for new loan original docs to be stored and filing of originals documents, monitors original document tracking workflows. Review of scanned loan packages. Review of scheduled rate and/or payment changes. Monitor flood insurance for commercial loans, familiar with Miniter’s WYO force placement procedures. Daily review and processing of commercial unposted items. Daily review of credit card and business manager GLs. Daily review of contact notes. Complete all required training. Comply with all Federal and State banking regulations and all Bank and department operating and security policies and procedures. Perform other duties as assigned. Skills, Experience, and Training Required: High school diploma or GED. Accuracy and the ability to pay close attention to detail. Ability to manage deadlines while maintaining a high level of accuracy. Excellent communication skills. Excellent internal and external customer focus. Experience with windows-based software and ability to learn industry specific software. Physical Requirements and Working Conditions: Physical surroundings are generally pleasant and comfortable. Frequently uses a computer with freedom of movement on a regular basis. Handling of moderately heavy materials (up to 20 pounds).

Responsibilities

The Commercial Loan Servicer I is responsible for the timely processing of commercial loan servicing functions, including administering and monitoring existing loans and onboarding new ones according to established policies. This role involves responding to customer inquiries regarding payoffs and discharges, processing payments, and handling document management for commercial loans.