Commercial Loan Servicer III at Arizona Financial Credit Union

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Compliance, Problem Solving, Communication, Interpersonal Skills, Training, Reporting, Auditing, Customer Service, Teamwork, Process Improvement, Time Management, Technical Skills, Attention to Detail, Adaptability, Sageworks

Industry

Banking

Description

Description Job Summary Overview The position is responsible for performing complex loan servicing duties, ensuring timely and accurate processing of all loan transactions, and providing support to Commercial Loan Servicers I and II. Commercial Loan Servicer III will play a critical role in maintaining the integrity and accuracy of our loan portfolio. Essential Job Functions Shows expertise in all Commercial Loan Servicer I & II tasks. Cross trained to manage all Level 1 & Level II tasks for the Residential Servicing department. Provides superior service to members (Internal and External) via the department ACD line, Temenos workflows and email. Adheres to quality standards for consistent, high-quality service. Provides support to other functions within the department. Performs I/O to P&I conversions. Prepares and generates reports, including SCRA reports. Conducts UAT testing. Provides approval for cashier’s check requests made by Commercial Loan Servicers I and II. Reviews decision documents and ensure compliance with established procedures. Manages FBO overrides. Handles member escalations on behalf of leadership as needed. Requests force placed insurance as necessary. Conducts audits and manage the department inbox. Provides overflow and support for Commercial Loan Servicers I and II. Prepares and approves 1098/1099's for applicable loans. Manages the department’s Sageworks pipeline and participate in pre-boarding calls. Handles specialty loans such as Flooring Lines of Credit, Letter of Credit, Participation Loans, etc. Facilitates Successor in Interest processes. Recommends, develops, implements, research and updates process and procedures that streamline and create operational efficiencies within Commercial Servicing. Facilitates ongoing training for Commercial Servicing Specialists which includes but is not limited to loan boarding, payments and payoffs, tickler report maintenance and call back processes. Leads hosted trainings and provide technical skill-based one on one training. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience High School diploma or GED and five-seven (5-7) years of experience in commercial loan servicing or two (2) years of experience in AFCU Commercial or Residential Loan Servicing, including expertise in boarding, tickler management, and payoff standards. Knowledge, Skills, and Abilities Knowledge of loan operation standards with basic knowledge of lending, compliance, and credit regulations. Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Ability to work on specific issues related to the credit union’s core operating system Silverlake. Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication skills, and the desire to work as a team to support the overall success of the credit union. Licenses, Training, and Certifications Required None. Preferred Qualifications Knowledge of Silverlake and LaserPro. Construction lending and SBA servicing experience. College degree or any relevant financial industry certification. Hybrid Work Environment and Physical Demands Occasionally required to stand, walk, stoop, kneel or crouch. Frequently required to sit. Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus. The noise level in the work environment is usually moderate. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.

Responsibilities

The Commercial Loan Servicer III is responsible for performing complex loan servicing duties and ensuring the accuracy of loan transactions. This role also includes providing support to lower-level servicers and managing escalations.