Commercial Manager, Catering and Events - Waldorf Astoria New York at Hilton Hotels & Resorts

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

50.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Planning, Catering Management, Luxury Hospitality, Sales Negotiation, Contract Management, Customer Service, Site Visits, Salesforce, Social Tables, Delphi.fdc, Communication, Organizational Skills, Attention To Detail, Business Development, Event Coordination

Industry

Hospitality

Description

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Catering and Events Commercial Manager to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. As Catering & Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. What will I be doing? The Catering and Events Commercial Manager is responsible for supporting a dynamic team of sellers in focusing on corporate, social, galas, and non-profit sales. Hilton’s Commercial Services organization is comprised of team members driving sales, revenue, marketing, catering, and event management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine: and are essential to Hilton’s ability to drive profitable growth. The Catering and Events Commercial Manager will support this “commercial engine”. Your essential functions in this role include such things as: To organize, plan, and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Handling phone calls, emails, customer inquiries and greeting clients for Catering and Events in a professional, courteous manner. Inputting programs in booking systems, managing VIP guest arrangements, and coordinating as well as conducting site visits. Creating and communicating documents, including but not limited to BEOs, resumes, post-event reports, menus, diagrams/floor plans, and ordering office supplies. Working with affiliate groups and other departments. Assist with customer requests and deliver on the corresponding expectations Demonstrate knowledge of job systems, products, booking systems, and processes. “i.e, Social Tables, Salesforce Ensure high quality service by communicating and assisting others to understand the guest needs. Other duties as necessary based on business needs Regular attendance The rate of pay for this role is $45- $50 per hour and is based on applicable and specialized experience. What are we looking for? Minimum Education: Bachelor's degree in hospitality, Event Management or related field preferred 2+ years of experience in event planning, catering or hospitality in Luxury Hospitality Strong organizational skills with attention to detail It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Knowledge of the hotel property management systems (Delphi.fdc) • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE) Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! What are the benefits of working with Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment. #LI-MD1

Responsibilities

The Commercial Manager is responsible for negotiating business through proposals and contracts while supporting a team of sellers across corporate, social, and non-profit segments. They also manage event logistics, including site visits, BEO creation, and coordination with internal departments to ensure high-quality guest service.