COMMERCIAL MANAGER, CUSTOMER RELATIONS & AFTER-SALES

Location:Montreal, Quebec, CA, H3B 5M2
Onsite/Hybrid/Remote: Hybrid (< 50% remote)
ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting-edge direct-drive generator technologies, rigorous adherence to quality standards, and the establishment of long-term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2 MW to 6 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW.
With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada.
At ENERCON in North America, our commitment is to build a cleaner and more sustainable future, promote energy transition, and offer exciting career opportunities to those who share our vision. Explore our job opportunities and join us in shaping the future of renewable energy, contributing to the creation of a world powered by sustainable energy.
ENERCON Canada is seeking an experienced and bilingual Commercial Manager to join our team in Montreal, QC. In this role, you will manage client relationships and support wind energy projects across Canada. Acting as the primary point of contact for our customers, you will ensure service excellence, address technical and contractual matters, and identify opportunities for value-added services.
This position offers an exciting opportunity to represent ENERCON and contribute to the long-term success of wind farm operations in Canada. You’ll leverage our advanced direct drive technology while supporting our mission of “Energy for the world” within a dynamic and growing industry.

• Build and maintain strong relationships with stakeholders at all levels (e.g., Directors of Operations, Procurement Teams, Technical Representatives).
• Act as a technical expert for operational wind turbine projects, offering clear and precise guidance on complex issues.
• Ensure adherence to contractual obligations and advocate for ENERCON’s interests in all customer engagements.
• Lead communication efforts during high-priority or emergency situations, ensuring timely and effective resolution.
• Address and resolve service-related disputes in line with contract terms.
• Identify and develop after-sales business opportunities within the existing client portfolio.
• Facilitate regular operational review meetings with customer teams.
• Support the creation and enhancement of value-added services for operating wind farms.
• Drive cross-functional improvement initiatives to elevate service quality and customer satisfaction.
• Prepare and present quotations for additional services and after-sales offerings.
• Monitor customer payments and manage any related disputes or escalations.
• Process customer inquiries, monitor material orders, and ensure prompt delivery.
• Coordinate technical requirements with regulatory bodies and utility companies.
• Represent ENERCON at industry conferences, events, and external engagements.
• Maintain accurate customer data and interactions in SAP ERP and SAP CRM.
• Collaborate closely with internal teams to ensure consistent, high-quality service delivery.