Commercial Manager - Premium Marketing at Crown Resorts

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Analysis, Revenue Growth, Operational Excellence, Executive Reporting, System Optimisation, Data-led Insights, Forecasting, Trend Analysis, Scenario Modelling, ROI Assessments, Project Management, Stakeholder Management, Commercial Acumen, Analytical Capability, CRM Systems, Data Integrity

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role We have an exciting opportunity for a Commercial Manager – Premium Marketing to join Crown in a pivotal commercial leadership role. This position plays a critical part in driving financial performance, revenue growth and operational excellence across Crown’s Premium Gaming Marketing portfolios, including interstate and international programs. Partnering closely with senior leaders across the business, the role combines deep financial analysis, executive‑level reporting and system optimisation to deliver data‑led insights and measurable commercial outcomes. Key responsibilities include: Leading commercial and financial analytics for Interstate, International and cross‑property Premium Gaming performance Owning revenue growth initiative tracking and delivering weekly and monthly executive‑level reporting Acting as project manager and business lead for Salesforce system uplift and process optimisation within Premium Gaming Developing standardised cross‑property Premium Gaming reporting, with consistent metrics and improved data integrity Delivering forecasting, trend analysis, scenario modelling and ROI assessments to support strategic decision‑making Leading host performance analysis, incentive program reporting and incentive calculation for select gaming and non‑gaming functions Partnering with senior stakeholders across Finance, Operations, Revenue, IT, BI and Compliance to uplift systems, dashboards and reporting outcomes Driving actionable, data‑led insights and recommendations to support sustained revenue growth and program optimisation About You This opportunity suits an experienced commercial or finance professional with strong analytical capability and a passion for turning complex data into strategic insight. You’re a confident business partner who thrives in fast‑paced, stakeholder‑heavy environments and enjoys leading initiatives that deliver tangible commercial impact. You will bring: A tertiary qualification in Finance, Commerce, Business, Economics, Analytics or a related discipline Strong commercial and financial acumen with advanced analytical and reporting capability Demonstrated experience in project management, ideally involving systems or CRM uplift Proven ability to partner with senior leaders and influence across complex, cross‑functional stakeholder groups Experience within gaming, hospitality, loyalty or incentive‑driven commercial environments (highly regarded) High proficiency in Excel, PowerPoint and analytical tools Experience using or deploying Salesforce or similar CRM systems (highly regarded) An understanding of governance, compliance and risk considerations within regulated environments On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

This role is critical for driving financial performance, revenue growth, and operational excellence across Premium Gaming Marketing portfolios, including interstate and international programs. Key duties involve leading commercial and financial analytics, owning revenue growth initiative tracking, and acting as the project manager for system uplifts within Premium Gaming.