Commercial Motor Claims Team Lead at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Claims Management, Operational Strategy, Team Engagement, Performance Management, Communication Skills, Continuous Improvement, Coaching, Insurance Industry Knowledge, Resource Planning, Workload Distribution, Customer-Centric Approach, Relationship Building, Risk Mitigation, Service Delivery

Industry

Insurance

Description

Create impact as a Commercial Motor Claims Team Lead. For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Your Role Joining CGU’s Claims team as a Commercial Motor Claims Team Lead, your primary responsibility is to create a safe, supportive, and high-performing environment that enables your people to service and deliver an effortless, customer-centric claims experience for key broker portfolios. You’ll be instrumental in aligning partner and broker expectations with operational delivery, ensuring consistency in service quality, capability uplift, and claims handling excellence. You’ll lead a team with a strong focus on engagement, performance, and compliance. This includes managing daily resource planning, workload distribution, and escalations, while fostering a culture of continuous improvement, accountability, and recognition. The role involves setting and executing local strategies that align with the broader business objectives and driving operational outcomes that meet KPIs and SLAs. Collaboration is key, both within the CGU team and across external partnerships. You’ll build effective relationships with intermediaries, service providers, and internal stakeholders to ensure customer outcomes are achieved. Your leadership will directly influence team engagement, retention, and culture metrics, and you’ll contribute to broader initiatives to enhance claims processes, risk mitigation, and service delivery. This is a permanent role, and we welcome applicants from Naarm (Melbourne), Gadigal Country (Darling Park, Sydney) and Dharug Country (Parramatta). About You Proven experience leading claims or operational teams through significant change, with a strong people-first leadership style. Demonstrated ability to deliver operational strategy through effective planning, daily execution, and continuous improvement. Strong interpersonal and communication skills, with a track record of building team culture and engagement. Ability to manage escalations, drive accountability, and coach for performance and capability uplift. Solid understanding of the insurance industry and claims lifecycle, ideally within commercial motor claims not required but highly desirable. Tertiary qualification in Business, Management, Insurance, Finance, Law, or a related discipline (preferred but not essential). Applications close Sunday 12 October, 23:59pm AEST. Joining CGU, you’ll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers Dedicated career growth programs, including the award-winning IAG Academy Compassionate leave Discounts on every day and special occasion items Great employee network communities Award-winning recognition and reward program *employment type eligibility criteria apply ABOUT US As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Lead a team to ensure a high-performing environment that delivers a customer-centric claims experience. Align partner and broker expectations with operational delivery while driving continuous improvement and accountability.