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Commercial Operation Tower Lead at Chubb

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance operations, Commercial policy administration, Leadership, Stakeholder management, Cross-functional collaboration, Analytical skills, Planning, Decision-making, Governance, Controls, Audit practices, Process improvement, Lean, Six Sigma, Digital enablement, Automation

Industry

Insurance

Description

* Chubb policies and regulations. * Escalate and investigate potential fraud, privacy, or control breaches. * Partner with Quality, Risk, and Audit to ensure audit readiness and continuous improvement. 1. Collaboration & Radical Transformation * Collaborate with Operations, Claims, Finance, Underwriting, IT, CBSP, AI, and Regional Operations teams to improve efficiency and alignment. * Drive standardization, automation, and best practice sharing across commercial operations. * Support onboarding of new markets or functions into CBSM to ensure smooth transitions and process stability. * Contribute to Radical Transformation by identifying workflow simplification and automation opportunities. 2. Insight & Digital Enablement * Provide insights to Regional Operations on digital and automation opportunities. * Partner with technology, analytics, and AI teams to enhance workflow, accuracy, and efficiency. * Track and communicate the impact of digital initiatives on performance and cost efficiency. PERFORMANCE INDICATORS * SLA and turnaround achievement * Operational accuracy and quality * Broker and partner satisfaction * Productivity per FTE * Employee engagement and retention * Compliance and audit outcomes * Process and digital improvements delivered

Responsibilities

The Commercial Operation Tower Lead will drive standardization, automation, and process improvement across commercial operations while ensuring audit readiness and compliance. They will partner with cross-functional teams to enhance workflow efficiency and provide strategic insights on digital enablement.