INTRODUCTION:

Commercial Operations Manager
Location: Melbourne
Employment type: Permanent Full Time
Salary: $170,000 plus 12% superannuation and salary packaging
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

DESCRIPTION:

About the role
As the Commercial Operations Manager, you will lead the delivery and continuous improvement of Housing Choices Australia’s in-house property maintenance services. Working closely with internal teams, subcontractors, and service providers, you will ensure high-quality, efficient, and compliant maintenance operations that support our housing outcomes and strategic objectives.
This role is ideal for a results-driven leader with strong operational expertise, experience in property or maintenance services, and a commitment to performance, compliance, and customer-focused service delivery.
Lead in-house and subcontracted maintenance services across multiple sites
Oversee delivery of strategic and operational maintenance objectives
Ensure compliance with all regulatory, legislative, and contractual obligations
Drive team performance, service quality, and asset lifecycle optimisation
Support continuous improvement, innovation, and cost-effective operations
About the team
The Commercial Services group is responsible for the strategic management of Housing Choices Australia’s property maintenance and repairs functions. It delivers high-quality, customer-focused services that support tenancy outcomes, optimise asset performance, and ensure compliance. The group works collaboratively across the organisation to embed operational excellence, commercial insight, and continuous improvement into all maintenance activities.

SKILLS AND EXPERIENCES:

About you

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace