Commercial Operations Manager - MRO at Qatar Airways

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MRO Commercial Execution, Contract Management, Aircraft Maintenance Workflows, Customer Relationship Management, Financial Modeling, Stakeholder Management, Production Planning, Cost Control, Profitability Analysis, AMOS Software, Salesforce CRM, Leadership, Resource Allocation, SLA Management, Technical Support Coordination, Business Case Development

Industry

Airlines and Aviation

Description

About the role: We are seeking an experienced Commercial Operations Manager to join our MRO Programs Department in Qatar and lead the commercial management and execution of third-party Maintenance, Repair, and Overhaul (MRO) contracts. This is a high-impact opportunity for aviation professionals who possess a strong blend of MRO operational expertise, commercial acumen, and customer relationship management skills. In this role, you will serve as the primary commercial focal point for all active maintenance events, ensuring the successful delivery of contracted services while maintaining contract compliance, cost control, profitability, and on-time performance. Working within a dynamic airline MRO environment, you will collaborate closely with technical, engineering, planning, operations, finance, CAMO, and customer teams to ensure seamless execution of maintenance programs and deliver exceptional customer experiences. You will also evaluate new work opportunities, support commercial decision-making, and ensure all activities align with Qatar Airways MRO & CAMO requirements and broader strategic objectives. This role offers a unique opportunity to influence both commercial and operational outcomes, contributing directly to customer success, business growth, and the continued development of Qatar Airways' world-class MRO capabilities. Key Responsibilities: Commercial & Contract Execution Act as the commercial lead for all third-party maintenance execution activities, ensuring alignment with overall MRO business objectives. Manage the day-to-day commercial oversight of maintenance events including heavy maintenance checks, component repairs, modifications, and technical support activities. Monitor contract performance, milestones, turnaround times (TAT), and customer commitments throughout maintenance execution. Evaluate and manage defect hours, additional work requests, variation orders, and their commercial impact. Ensure contractual obligations, service level agreements, and commercial commitments are fulfilled. Maintenance Planning & Coordination Conduct capability and capacity assessments for new maintenance opportunities in collaboration with Production Planning, Supply Chain, Engineering, Finance, and CAMO teams. Review customer work packages and engineering requests to assess operational feasibility, resource availability, and profitability. Provide commercial recommendations regarding acceptance of new maintenance work based on financial, operational, and resource considerations. Escalate schedule deviations and coordinate corrective actions with relevant stakeholders. Customer & Stakeholder Management Serve as the primary customer-facing commercial representative during maintenance events. Manage customer expectations through transparent communication, timely reporting, and proactive issue resolution. Participate in customer reviews, operational meetings, and performance discussions. Build and maintain strong relationships with airline customers and internal stakeholders. Financial & Business Performance Track maintenance event costs, revenue opportunities, and profitability throughout execution. Prepare commercial dashboards, progress reports, and management summaries. Support pricing strategies, business case development, profitability modeling, and customer growth initiatives. Identify commercial performance improvement opportunities and recommend data-driven solutions. Leadership & Team Development Lead, mentor, and develop team members to achieve operational and commercial excellence. Foster a collaborative, customer-focused culture across cross-functional teams. Support talent development initiatives and contribute to succession planning and capability building. Be part of an extraordinary story: Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. About you: The successful candidate must have the following qualifications: Bachelor Degree or equivalent with Minimum 7 years of job-related experience or High School / Diploma or equivalent Qualification with Minimum 6 years of job-related experience. Minimum 6 years of relevant MRO, airline maintenance, or aviation commercial experience. Essential Experience Proven experience in Aircraft MRO commercial execution, maintenance coordination, production support, or maintenance contract management. Strong understanding of aircraft maintenance workflows, planning processes, and MRO contract structures. Experience managing customer relationships within an airline or MRO environment. Demonstrated ability to work cross-functionally with Operations, Planning, Engineering, Supply Chain, Finance, and Customer teams. Experience monitoring maintenance costs, man-hour utilization, and commercial performance. Preferred Experience Experience within a large airline or high-volume MRO organization. Background in heavy maintenance (Base Maintenance), component repair, or technical services environments. Experience preparing business cases, cost-benefit analyses, and profitability assessments. Exposure to contract negotiations, proposal development, or customer commercial management. Essential Skills Strong understanding of MRO commercial processes and aviation maintenance operations. Ability to interpret and execute MRO contracts, pricing models, SLAs, labor rates, and defect-hour management frameworks. Excellent stakeholder management and customer-facing communication skills. Strong analytical and commercial decision-making capabilities. Proven ability to manage multiple maintenance projects simultaneously in a fast-paced operational environment. Leadership, coaching, and team development skills. Excellent command of the English language. Technical knowledge and hands-on experience with AMOS Maintenance & Engineering software will be a distinct advantage Experience using Salesforce CRM for customer relationship management, opportunity tracking, and stakeholder engagement will be an added advantage. About Qatar Airways Group: Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How to apply : If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

Responsibilities

Lead the commercial management and execution of third-party MRO contracts, ensuring contract compliance, profitability, and on-time performance. Coordinate across technical, finance, and planning teams to manage maintenance events and evaluate new work opportunities.