Commercial Operations Partner at Axmed

Kenya, Nakuru, Kenya -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pipeline Governance, CRM Ownership, Data Discipline, Automation Implementation, Commercial Insights, Decision Support, Process Improvement, Accountability Enforcement, HubSpot Proficiency, Workflow Automation, Data Reconciliation, Scalability Identification, Lightweight Fixes, Standard Operating Procedures, Fast-Paced Environment, Startup Operations

Industry

Public Health

Description

Our Vision We believe in a world where everyone, regardless of their country’s wealth or frontiers, enjoys access to medicines and healthcare when they need it. Our Mission We work tirelessly to remove access barriers faced by patients and caregivers across Low and Middle-Income Countries (LMICs) when seeking quality medicines and quality healthcare. Who We Are: Accelerating access to medicines for all Imagine a world where critical medicines are within reach, affordable, and synonymous with quality, no matter where you are. That is the world we're building with our unique, demand-aggregation model that unites healthcare providers across LMICs. At the heart of our identity is a single, resolute commitment: to build a future where geography and income never stand between any individual and life-saving medicines. Our platform isn't merely a space for transactions, we unlock affordable access to medicines by aggregating demand across healthcare providers. We also help manufacturers build a sustainable and reliable global access strategy. Our business focuses on low- and middle-income countries and strengthens the purchasing power of these markets to ensure the supply of cost-effective, high-quality medicines. We partner exclusively with authorized, high-quality pharmaceutical companies and certified caregivers to accelerate sustainable access to medicines. About the Position: We’re hiring a Commercial Operations Partner to help our commercial team operate with clarity, discipline, and scalability. This role sits at the centre of our commercial engine. You will ensure the pipeline is accurate, activity is visible, and decisions are grounded in facts. Beyond running core processes, you’ll identify friction, reduce manual work, and introduce lightweight automation that improves consistency and efficiency as we grow. This is an associate-level role for someone with 2+ years of experience who is comfortable being direct, holding others accountable to agreed standards, and strengthening systems over time. You should enjoy turning messy workflows into structured, repeatable processes. Key Responsibilities: Pipeline Governance & Weekly Review • Run and continuously improve the weekly pipeline review • Set the agenda and keep discussions focused on facts, risks, and next steps • Challenge unclear or inconsistent updates • Capture decisions and circulate same-day action notes with owners and deadlines • Follow up to ensure commitments are completed • Refine meeting inputs and reporting as pipeline volume scales CRM Ownership, Data Discipline & Automation • Maintain a clear, accurate internal view of pipeline status, ownership, and next steps • Ensure stages, required fields, and key properties are complete and up to date • Prevent duplicates and resolve inconsistencies • Enforce CRM best practices and redirect off-system activity back into the CRM • Identify opportunities to automate repetitive tasks, reminders, field updates, and reporting • Propose and implement workflow automation within HubSpot (or equivalent) to improve consistency • Strengthen CRM structure to reduce manual intervention over time Commercial Insights & Decision Support • Review dashboards and exports to identify trends, risks, and inefficiencies • Produce concise insight notes outlining what’s happening, why it matters, and recommended action • Reconcile reporting discrepancies and align stakeholders around a single source of truth • Improve dashboards and reporting logic to increase visibility and reduce manual analysis Commercial Execution Support • Support lead research and list building based on defined commercial criteria • Assist in refining outreach emails and sequences • Ensure all leads, activities, and responses are accurately captured in the CRM • Identify patterns in outreach performance and recommend optimisation • Introduce simple automation to streamline outreach tracking and follow-ups Scaling Commercial Operations • Identify manual work, bottlenecks, or recurring issues that won’t scale • Propose and implement lightweight fixes (process changes, templates, automation, clearer definitions) • Document and reinforce standard ways of working • Reduce operational dependency on ad hoc spreadsheets or off-system tracking Requirements: • 2+ years of experience in commercial operations, revenue operations, or business operations within a technology organization • Strong CRM proficiency (HubSpot preferred), including workflow automation • Experience using automation tools such as Zapier, Make, n8n or similar • Strong Excel skills (analysis, reconciliation, structured reporting) • Experience in improving processes and reducing manual operational work • Comfort working with structured data and improving reporting logic • Clear written communication and ability to translate analysis into action • Confidence to challenge inconsistencies and enforce standards • Comfortable operating in a fast-paced, scaling startup environment What is in it for you? At Axmed, we believe in creating a supportive and rewarding environment where our team can thrive. Here’s what we offer: Unlimited PTO: Take the time you need to recharge and maintain work-life balance. Monthly wellness allowance: Prioritize your health and well-being with extra support. Paid parental leave: Time off to bond with your new family member without any added stress. Flexible working hours: Enjoy the freedom to structure your workday in a way that suits your lifestyle. Annual off-site retreats: Connect with the team and build lasting relationships during our company retreats. Fully remote work: Work from anywhere in the world and join our distributed team. The opportunity to make a difference: Be part of a mission-driven company working to improve healthcare equity. Competitive salaries: We offer a compensation package that reflects your skills and experience. Plenty of room for growth: We believe in nurturing talent and offering opportunities for professional development and advancement.

Responsibilities

The role centers on ensuring the commercial team operates with clarity and scalability by managing pipeline governance, running weekly reviews, and enforcing data discipline within the CRM. Key tasks include identifying friction points, reducing manual work, and introducing lightweight automation to improve consistency and efficiency as the company grows.