OPERATIONAL LEADERSHIP

• Ensure efficient delivery of training services, including scheduling, resource management, and trainer coordination.
• Implement scalable operational processes to support business growth.
• Maintain compliance with health & safety and training regulations.
• Drive continuous improvement in service delivery and customer experience.
• Collaborate with finance and marketing teams to align operations with commercial goals.

QUALIFICATIONS & EXPERIENCE

• Minimum 5 years’ experience in a commercial or sales leadership role, ideally within training, education, or professional services.
• Proven ability to grow revenue and manage client relationships.
• Strong understanding of operational management and service delivery.
• Excellent negotiation, presentation, and communication skills.
• Proficiency in CRM and business analytics tools.

ROLE OVERVIEW

This is a pivotal role focused on driving commercial success. The Commercial Operations & Sales Manager will be responsible for increasing revenue, expanding market share, and ensuring operational efficiency. The ideal candidate will be a strategic thinker with a strong track record in business development, client relationship management, and operational leadership.

KEY RESPONSIBILITIES COMMERCIAL STRATEGY & SALES

• Develop and execute a commercial strategy to grow revenue and profitability.
• Identify and pursue new business opportunities, sectors, and strategic partnerships.
• Lead client acquisition and retention efforts, including B2B outreach and account management.
• In conjunction with the business director, oversee pricing strategy, proposal development, and tender submissions.
• Monitor market trends and competitor activity to inform sales tactics and positioning.
• Manage CRM systems and sales pipeline reporting.