Position: Commercial Operator
Location: Copenhagen
Department: Commercial Operations
Reports To: Commercial Manager (NGL)
Position Summary
The Commercial Operator supports the ‘front line’ operations and the Operations team structure, also supported by the Fleet Services group. The team has full responsibility and accountability for the success of the commercial operations.
The Commercial Operator will be the day-to-day face of the company to many charterers and must act in accordance with company core values in supporting operations and in upholding the company brand.
The measure of success will be achieving all KPIs on a consistent basis together with meeting the company’s expectations.

Requirements (Knowledge, Skills & Abilities)

• The immediate right to live and work in Denmark.
• Strong written and verbal communication skills.
• Analytical, problem solving, time management and decision-making skills.
• Ability to respond positively to customers in an effective manner.
• Ability to prioritize work in periods of peak workload.
• Demonstrates teamwork and interpersonal skills.
• Ability to use range of IT applications.
• Knowledge of management of NGL/LPG vessel operations

• Treat health, safety, and environment as top priority.

People

• Work closely with all members of operations, ship, and shore, to enhance commercial operational performance.
• Develop and maintain professional relationships with charterers, customers, agents, and other industry professionals.

Finance

• Drive cost leadership within commercial operations.
• Identify and pursue possible savings and monitor rebillable costs and ensure costs are rebilled to necessary parties in a timely manner.
• Complete the monthly accounts and provide both internal and external monthly reports as per company procedures and agreed charter parties as well as quarter-end and year-end reports and corporate reporting for vessels as required.

Operations

• Establish and maintain effective relationships with charterers, customers, agents and other industry professionals and stay in close contact with our key customers and ensure their expected service level is complied with and be able to attend owners/charterers’ meetings or other forums as required.
• Coordinate vessels’ schedule and communicate with all necessary internal and external parties including vessels, charterers, brokers, agents, terminals, service providers, insurers, lawyers, and vessel managers to ensure pro-active service and best utilization of any idle time in vessels’ schedules.
• Effectively monitor time charter parties to ensure compliance and implementation of key clauses to ensure consistent commercial operations.
• Ensure compliance with company procedures including, but not limited to, handling Bills of Lading, Letters of Protest and Letters of Indemnity, liaising with all parties where necessary.
• Prepare, adjust, review, approve and issue charter hire invoices in a timely manner.
• Review voyage instructions provided by Charterers and liaise with Charterers as required.
• Know, understand, and ensure compliance with charterer’s instructions, notifications, and reporting requirements where applicable.
• Generate and issue owners voyage instructions to vessels as required.
• Prepare and manage closure of any necessary commercial claims.
• Support Business Development as required.

Voyage Management

• Cooperate fully with charterers and vessels regarding all matters pertaining to voyage planning and instructions for company owned vessels.
• Ensure the Vessel’s voyage reporting is always kept up to date and disseminate any short notice changes to team members in a timely manner.
• Appoint and liaise with port agents to ensure smooth operational turnaround and work with Vessel Managers and Financial Analysts to ensure port costs are properly invoiced, controlled and timely settled.
• Maintain adequate in-depth voyage records by all accepted documentation means including active voyage files, software tools and emails as per various company guidelines.
• Liaise with insurance on voyage related matters to ensure timely notifications and arrangement of premiums.
• Participating in schedule auditing and service agreement reviews for the service providers including but not limited to agencies, bunker brokers and vessel performance systems.

Performance Monitoring

• Ensure vessels properly submit daily reports and voyage summaries.
• Monitor daily reports and voyage summaries to review vessels performance against charter party requirements and seek remedial actions where required with necessary internal and external parties. Where required, guide vessels on charter party performance and exclusion interpretation and management.
• Ensure vessels are monitored for idle time and slow steaming.
• Liaise with vessels and other team members as required to monitor and ensure proper heel management for next cargo/voyage.

Other Duties

• Assist with the requirements of Marine inquires and demands.
• Attend vessels whenever possible within agreed team budgets.
• Proactively engage in continuous improvement of management structure and management systems.
• Participate in seafarers conferences as required.
• Act as a member of the emergency response team as required.
• Perform commercial briefings of the Captains at promotions and new hires.
• Undertake other related activities as may be deemed necessary by the company.
• Covering the Commercial NGL Operations office duty phone 24/7/365 including weekends and holidays.
• Assist LNG Commercial Team for bunker procurement, when occurs, through contracted bunker broker.
• Participate in relevant events to strengthen the company’s brand both locally and internationally, while having grasp of new developments in shipping industry particularly effecting commercial operations.

Customer

• Cultivate and maintain strong customer relationships and drive the company brand.
• Respond to feedback from external and internal customers to ensure consistent delivery of first-class service and proactive resolution of any issues.
• Regularly provide feedback, both positive and negative, from customers to Commercial Manager (NGL).

Requirements (Knowledge, Skills & Abilities)

• The immediate right to live and work in Denmark.
• Strong written and verbal communication skills.
• Analytical, problem solving, time management and decision-making skills.
• Ability to respond positively to customers in an effective manner.
• Ability to prioritize work in periods of peak workload.
• Demonstrates teamwork and interpersonal skills.
• Ability to use range of IT applications.
• Knowledge of management of NGL/LPG vessel operations.