Collections Team Leader - Overdales
Thorpe Park, Leeds. Hybrid Working
Our team is growing, and we’re looking for a new Team Leader to join our 3PC department. You’ll motivate and lead Front Line Negotiators across our call or correspondence channels. You will be responsible for leading all aspects of your team’s performance ensuring your team are performing to a good level, hitting all relevant targets, KPI’s and in a compliant manner. We are looking for candidates with strong communication and leadership skills, and a desire to help and support people perform to good levels.

WHAT WE NEED FROM YOU:

• Experience of working within a litigation environment desirable.
• Strong verbal and written communication skills.
• Ability to develop employees through motivation, leadership, coaching and training.
• Ability to make, fair, consistent and objective judgments.
• Ability to work under pressure and make decisions.
• Experience working within commercial debt recovery is desirable.

Day-to-day Management: provide day-to-day work direction to the team. Oversee the team’s activities, conduct workload and file reviews, and ensure efficient operations
Supervision and Evaluation: Assist the team with account queries and escalated calls. Run own senior caseload of debt recovery matters. Carry out regular performance management reviews with team members.
Process Improvement: Using the workload and file reviews identify and recommend changes to processes that enhance the effectiveness and efficiency within the function. Feed into the Business Improvement Forum. Work with internal audit to understand and implement improvement actions.
Compliance: Ensure the team adheres to industry regulations, internal compliance, risk frameworks and any bespoke client requirements.
Strategy Development: Collaborate with the Commercial leadership team to help shape and define the client level collections strategy. Fully comply with company processes and procedures.
Training & Development: Training and coaching of team members to create a team of multiskilled, expert collections advisors. Continually upskill personal knowledge to become an expert in all matters so this can be passed on to the team.
Performance Achievement: Drive the team to meet targets and KPI’s related to service quality and delinquency. Ensure the teams financial targets are met. Promote the ongoing development of metrics and MI to optimise team performance.
Client Management: Support the Commercial Leadership team with client audits. Correspond directly with Client Management on operational matters and feedback.