At Think Business Finance, we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data.
We are seeking an experienced Commercial Relationship Manager, to join our dynamic team to manage our relationships with our lending panel of over 100 lenders across the high street and alternative lending space. Reporting to the Head of Commercial and Operations, this role combines strategic planning with operational excellence to optimise our lender relationships and drive business growth. The ideal candidate will bring significant experience in alternative finance and a proven track record in supplier and panel management.

• Manage relationships with 100+ lenders, serving as primary point of contact while consolidating and strengthening core partnerships
• Establish, monitor and improve Service Level Agreements (SLAs), implementing process improvements for increased efficiency and compliance
• Negotiate and optimise commercial terms, commission structures, and volume-based incentives to maximise profitability
• Monitor performance against KPIs, creating analytics reports on panel effectiveness while conducting regular review meetings with lending partners
• Lead projects to streamline product offerings and enhance business capabilities for clients
• Provide training to lending managers on products/updates and coordinate training sessions for lending partners
• Collaborate with Operations, Sales, and Senior Leadership teams to ensure seamless communication and coordination with lending partners
• Develop deep understanding of each lender’s business to tailor approaches for mutual success