The Commercial team has been established to deepen our reach into the visitor market and to help convert visitor interest into guest experiences that may include VIP tours of our animals, luxury accommodation, corporate away-days, heritage engagement and so much more.
Reporting to the Commercial Business Development Manager, your role will involve a proactive approach to guest enquiries that will see maximum conversion into engagements with Longleat.

A LITTLE ABOUT US

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

• Maximize opportunities to increase sales by understanding the features, benefits, unique selling points and other relevant information of our product and services.
• Manage incoming enquiries, updating existing bookings, and secure business in line with agreed strategies, booking policies and procedures.
• Responsible for contacting potential and existing customers to optimize commercial opportunity.
• Keep up to date on products, services, pricing, and special promotional offers.
• Maintaining high standard of communication with guests including understanding and resolving guest complaints and enquiries and ensuring confirmation of bookings.
• Co-ordinating the booking journey from enquiry to sale.
• Working with our booking systems along with a guest focused service at all times ensuring that all work is completed to the highest standards of the brand.