POSITION OVERVIEW

We are seeking a results-driven professional to support revenue growth through strategic sales initiatives, effective commercial management, and the development of strong client relationships. This role will involve leading key account management, identifying and securing new business opportunities, and contributing to the company’s overall commercial strategy. The successful candidate will represent our products and services with professionalism and ensure a market-leading presence.
We welcome applications from candidates with a range of experience levels, as we have both junior and senior positions available. Whether you’re early in your career or bring years of industry expertise, we’d love to hear from you.

ABOUT US

Bio-diagnostics is a well-established modern company based in the Midlands specialising in allergy testing, immunology and dermatology. With 45 years experience in medical test technology and full facility capabilities from initial development, to global distribution. Our family run biotech is at the forefront of solving the worlds most testing challenges, with the worlds most accurate tests. Applications range from crop disease, to veterinary and human health.
Our commitment to excellence and customer satisfaction sets us apart in the industry. We believe in fostering a positive work culture where innovation, teamwork, and personal growth are encouraged.

QUALIFICATIONS & EXPERIENCE

The successful candidate will possess the following:

• A degree in a Relevant Field (e.g., business, marketing, immunology, microbiology, biochemistry, or biomedical science).
• Demonstrated experience in a commercial sales role, preferably within the healthcare, diagnostics, or in vitro diagnostics industry.
• Experience in technical sales, managing key accounts, and driving revenue growth in a competitive commercial environment.
• Knowledge of preparing and submitting tenders, quotes, and proposals to secure large-scale business contracts (preferred but not essential).
• Familiarity with NHS procurement processes and departmental structures to effectively navigate and secure sales within the healthcare system.
• Strong experience using CRM systems (e.g., Salesforce) to manage leads, track performance, and improve sales outcomes.
• Understanding of Quality Management Standards, such as ISO13485 and ISO9001, to ensure compliance in product sales and service delivery.
• Ability to analyse market trends and develop effective strategies for business development and growth.
• Strong written and verbal communication skills to present, negotiate, and maintain customer relationships.
• Proficiency with standard office software, including Excel, Word, and PowerPoint, as well as financial analysis tools.
• Strong problem-solving and decision-making capabilities to address customer complaints and operational challenges.
• Full driving license required

WHAT WE OFFER:

• Competitive salary and benefits package
• Flexible working environment and support with ongoing training.
• A supportive and collaborative work environment.
  Job Types: Full-time, Part-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free or subsidised travel
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Flexitime
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Worcester WR8 0LX: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please provide a brief overview of your experience and how it aligns with the key requirements of this role? (If you have already attached a cover letter please put ‘see cover letter’)

PLEASE NOTE if you do not answer the question or do not attach a cover letter then you will NOT be selected. Thank you for your time and looking forward to receiving your application.

Education:

• Bachelor’s (preferred)

Experience:

• Laboratory: 1 year (preferred)

Work Location: In person
Application deadline: 09/05/202

RESPONSIBILITIES

• Drive revenue growth through targeted customer visits, strategic business development initiatives, and the identification of new sales opportunities.
• Manage and nurture key customer accounts across Diagnostics, Allergy, Dermatology, Immunohistochemistry, and emerging product divisions.
• Execute strategic sales plans in alignment with broader commercial objectives and targets.
• Deliver high-quality support and customer service to ensure satisfaction, loyalty, and retention.
• Identify and capitalise on market expansion opportunities, including product launches and promotional campaigns.
• Lead cross-functional teams during exhibitions, training workshops, and seminars to enhance brand visibility and strengthen market presence.
• Maintain accurate and up-to-date CRM records (e.g., Salesforce) to track customer interactions, sales activities, and key account progress.
• Support the Head of Commercial Sales and Marketing in preparing quotations, tenders, and standing order contracts to secure profitable business deals.
• Build relationships with pathology service providers and introduce company offerings as third-party solutions.
• Respond promptly to technical and sales-related customer inquiries, providing expert guidance and support.
• Collaborate with internal teams to address customer feedback and resolve complaints, supporting continuous service improvement.
• Collaborate with the Head of Commercial Sales and Marketing and Finance Director to support pricing strategy, ensuring competitiveness and profitability.
• Contribute to the identification and development of new product opportunities to enhance the company’s portfolio.

POTENTIAL ADDITIONAL RESPONSIBILITIES:

• Provide customers with on-site support for product installations and deliver technical training as part of the onboarding process.
• Organise and lead customer-facing training workshops and seminars focused on specialised product areas.