Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Commercial Service Coordinator at Dixie Electric, Plumbing, Air and Doors

Opelika, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Dispatching, Customer Service, Microsoft Word, Microsoft Excel, Critical Thinking, Problem Solving, Organizational Skills, Time Management, Work Order Processing

Industry

Facilities Services

Description

Description · Submit items requiring Contract Amendment/Adjustment to Customer Accounts to the Contacts department. · Schedule, quote, and discuss repair services with customers and technicians, and provide customer updates via phone and in-person · Research and maintain month-end open tickets needed to process invoices · Coordinate and dispatch service technicians; communicating with customers and technicians until satisfactory job completion · Open, process, and close work orders and update applicable systems with service history. · Process and respond to scheduling requests from customers, technicians, engineers, and site visits and repair services for managers. · Maintain time & material parts process and communicate to the customer when parts have been ordered and received, as needed. · Complete other various duties assigned by management. Requirements · Minimum of three (3) years experience in the service industry scheduling or dispatching preferably in the HVAC, electrical, or automotive environment. · Proficient in Microsoft Office Suite, concentrating on Microsoft Word and Microsoft Excel · Exhibit excellent customer service, critical thinking, problem-solving, and organizational skills · Capable of managing time properly and efficiently and self-starting · Ability to prioritize, adapt and remain calm in stressful situations. Ability to pass a drug test and background check. Passion for helping others. Present a professional, positive, and helpful attitude always.

Responsibilities

Coordinate and dispatch service technicians while managing work orders and scheduling requests from customers and engineers. Maintain service history, process invoices, and communicate parts status to customers.