Commercial Service Manager at Deringer Ney

Bloomfield, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Sales Communication, Presentation Skills, Computer Literacy, Microsoft Office Skills, Technical Aptitude, Analytical Capability, Customer Drawings Knowledge, ISO Knowledge, Drawing Reading Skills, Product Training

Industry

electrical;Appliances;and Electronics Manufacturing

Description

TITLE: COMMERCIAL SERVICE MANAGER - SALES & MARKETING JOB SUMMARY: Direct management responsibility for Customer Service/Product Specialists and Estimators for all Deringer Ney factories and products. This role requires frequent communication with other DNI functional areas (accounting, shipping, planning, quality, NPI, operations) and a strong focus on customer support, problem resolution and significant interaction with the Marketing and Regional Sales team. Supervisory Responsibilities: Yes DUTIES/RESPONSIBILITIES: SUPERVISION * Manage Customer Service / Product Specialists by providing on-going training and ensuring effective communication. * Assign work to Customer Service / Product Specialists, ensure a smooth workflow and balance account load across team members. * Manage estimators, and their workflows to ensure part costing occurs in a timely manner with a high degree of accuracy. Develop and present margin calculations to Marketing and advise/support pricing decisions. * Conduct annual performance appraisals. * Hire, train, promote as necessary to ensure smooth operation and limit resource constraints. * Understand all commercial process flows at DNI factories and harmonize practices. * Ensure sufficient documentation and standard work is developed to reflect procedures for Customer Service and Estimation. * Utilize ERP, CRM, and other tools as needed to perform duties. ADDITIONAL RESPONSIBILITIES: * Manage and modify customer requested delivery schedules. * Manage quotation/estimating process. * Contract/Order Review and order entry preparation. * Responsible for production progress monitoring, expediting, and reporting to customers. * Manage metal locks accounts / pool metal accounts for major customers. * Retain some major customer accounts, estimate select parts as required. * Function as expert on M2M Order Systems. * Support QSM audits. Required Skills/Abilities: * Professional sales communication and presentation skills. * Computer literate, including Microsoft Office skills. * Technical/analytical aptitude and capability. * Working knowledge of customer drawings/prints. * ISO knowledge and understanding. * Drawing/blueprint reading skills. * Basic computer skills. * Product Training Experience & Education Requirements: * Bachelor’s degree or equivalent experience. * Business understanding (cost structures, margin requirements, inventory management). * M2M System Expertise (advanced/expert capabilities). Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Travel to DNI factories several times per year or as needed.

Responsibilities

The Commercial Service Manager is responsible for managing Customer Service/Product Specialists and Estimators across all Deringer Ney factories. This role involves ensuring effective communication, problem resolution, and significant interaction with the Marketing and Regional Sales team.