Commercial Service Technician 2 at Commercial Tire Inc

Lewiston, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

26.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Savvy, Communication, Mechanical Skills, Self Starter, Computer Skills, Tire Repair, Vehicle Inspection, Sales, Torque Specification Adherence, After Hours Call Handling, Heavy Truck Proficiency, Safety Compliance, Equipment Maintenance

Industry

Motor Vehicle Manufacturing

Description

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you. POSITION OVERVIEW Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs. JOB RESPONSIBILITIES · Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted. · Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues · Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up · Operate air compressor, impact gun, hub-cab hammer and other various machines and tools · Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. · Tire work (retail and/or commercial, on and off site) · Active role in product and service sales · Mount and dismount, air pressure checks and repairs · Ensures lug nuts are tightened to the proper torque specifications · Demonstrates proven ability to take after hours calls in an effective and efficient manner. · Proficient in the larger truck and the equipment needed on the larger trucks. · Supports Company safety and operational standards and adheres to all requirements. · Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable) · Maintains equipment with the highest regard · Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies. · Ability to look up fluid volumes for tire size · Operate bead breakers and transfer pumps safely · All other duties as assigned COMPETENCIES AND SKILLS · Customer Service · Interpersonal Savvy · Communication · Mechanical Skills · Self Starter · Computer Skills QUALIFICATIONS– UNLESS INDICATED OTHERWISE, THESE ARE THE KNOWLEDGE, SKILLS AND/OR ABILITIES THAT ARE PREFERRED · A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s · Insurable driving record (required) · High school diploma or equivalent · 1-2 years of tire industry related experience. · TIA Training for CST

Responsibilities

The technician is responsible for maintaining the existing customer base by servicing their needs, which includes mounting, dismounting, balancing, and repairing tires on customer vehicles. This role also involves inspecting and diagnosing service issues, communicating necessary repairs, and actively selling additional services to customers.