Commercial Services TM - Auckland NZ at Bunnings

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin Language Skills, Building Knowledge, Construction Knowledge, Admin Skills, Attention to Detail, Problem Solving, Customer Focus, Planning Skills, Organizing Skills, Quoting Experience

Industry

Retail

Description

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build The Commercial Services team are now looking for a TM to support our brand-new Account Managers in Auckland that provide Best Experience to our Mandarin speaking Trade customers across the Region. About the role: The Commercial Services Team are expanding across New Zealand to provide greater support to our Account Managed customers both locally and nationally. As a Customer Service Officer in our new look Commercial Services Team, you will support your local Account Managers in delivering Best Experience through customer support, in depth quoting and order management whilst utilising the latest technologies and tools at your disposal. This CSO role operates Monday to Friday role and will report directly to your Workflow Coordinator in the Auckland support office. As a CSO in the CST you will be close to the action in your local store or support office 3 days a week with the ability to work from home for the remaining two days. You will be provided a work laptop to complete your duties in-store and from home. This unique opportunity will also provide you the opportunity to focus solely on Account Managed customers whilst remaining connected to your community and region as we require your local knowledge. In this role you will get the opportunity to process complex requests such as Windows, Supply & Install, BuildXact connections, Landscape quoting and complex Trade Assist quoting. If you are a team member with exceptional problem solver with a passion for Commercial, Quoting and providing Best Experience then apply today to be part of our rapidly growing CST Team. With multiple opportunities available across the country ensure you apply to your relevant region. This application covers team members looking to work in: What’s involved: Be the point of contact for Account Managed Customers in your local area. Work closely alongside Account Managers with liaising with Trade & Category Specialist, Trade Centres, Trade Assist and various store teams. Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base Identify performance issues and coach team members Meet key performance indicators including all process and procedures You’ll need: Mandarin language skills are highly recommended for success in this role Building / Construction knowledge Strong Admin Skills with attention to detail Resilient with the ability to problem solve To be customer-focused; responsive to customer needs. A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction. Strong planning & organising skills Experience quoting via COS Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen". At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work. A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

Responsibilities

As a Customer Service Officer, you will support local Account Managers in delivering the best experience through customer support, quoting, and order management. You will also process complex requests and maintain relationships with Account Managed customers.