Commercial Site Partner at Haleon

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Desktop Support, Digital Workplace, Microsoft Productivity Tools, Collaboration Platforms, Video Conferencing, CRM, Sales Tools, Reporting Platforms, ITSM, ServiceNow, Cyber Security, Stakeholder Management, Incident Management, Asset Lifecycle Management, English Proficiency

Industry

Consumer Services

Description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. The Commercial Site Partner is responsible for acting as the Digital & Tech point of contact for Haleon’s Commercial Site in Türkiye, ensuring that the team have stable, effective, and well‑supported technology solutions to perform their roles. The position focuses on technology enablement, issue resolution, demand coordination, and solution implementation. The role ensures that commercial technology tools function as expected, incidents are managed effectively, and local requests are executed in alignment with Digital & Tech standards. Key Responsibilities Technology Enablement & Support Act as the primary Digital & Tech contact for the Site in İstanbul (Türkiye). Support the team by addressing technology needs, requirements, and issues related to digital tools and platforms. Ensure continuity, stability, and proper usage of commercial technology solutions. Support conference roomsand shared spaces. Support local technology processes such as onboarding and offboarding. Support routine checks on critical equipment on site Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle. Support planned changes or roll-outs (upgrades, migrations, new tools) including co-ordination, communication, and floor walking support. Support the migration of local apps to strategic global platforms where possible. Requirements & Demand Management Collect, document, and manage technology requirements and requests from the team. Coordinate the intake, prioritization, and resolution of requests with Digital & Tech regional/global teams. Represent the site on incident management calls as required. Have overall management oversight of service level agreements and incident resolution for the site. Track progress and ensure timely resolution of incidents, enhancements, and minor projects. Identify recurring issues and work with relevant teams to implement permanent fixes and improvements. Solution Deployment & Adoption, Training, Awareness & User Empowerment Support the local deployment and rollout of Digital & Tech initiatives impacting the organization. Coordinate testing, user support, and post‑implementation stabilization. Promote correct usage and adoption of tools through enablement and guidance. Provide practical training sessions on Digital & Tech capabilities, policies and initiatives. Stakeholder Coordination & Partner Engagement Build strong working relationships with the local Commercial leadership teams, functional heads and end users, to understand needs and priorities. Act as a local champion for Digital & Tech initiatives and change. Work closely with the team on operational technology topics. Act as a liaison between the Commercial Site and Digital & Tech MEA/Global teams. Coordinate with external vendors and technology partners when required. Governance & Compliance Ensure that all solutions and requests comply with Digital & Tech standards, security, data privacy, and governance requirements. Escalate risks, incidents, or systemic issues as needed. Support documentation, reporting, and basic performance tracking of commercial technology services. Act as the on-site contact for cyber security related queries and minor incidents, working closely with the central Cyber team. Ensure endpoint security measures are correctly applied on site and on any local applications. Support the correct application of user access management protocols at site. Help to detect and escalate suspected security incidents following Haleon playbooks. Promote Haleon secure working practises at site Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Qualifications & Experience Bachelor’s degree in Engineering, Information Systems, Technology, Business, or related fields. 3-5 years of proven experience in IT support, desktop support or digital workplace roles. Solid hands on experience with: Microsoft productivity tools, Collaboration & Video Conferencing platforms. Solid hands on experience with commercial digital tools (e.g., CRM, sales tools, reporting platforms) is highly desirable. Experience working with ITSM and Service Now Awareness of basic Cyber Security principles and practises. Experience working in multinational, matrix organizations. Strong ability to work with both technical and non‑technical stakeholders. Excellent knowledge of spoken and written English Job Posting End Date 2026-05-31 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch. Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Responsibilities

Acts as the primary Digital & Tech point of contact for the Istanbul site to ensure stable and effective technology solutions. Responsibilities include managing technology enablement, incident resolution, and coordinating local requirements with global teams.