There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.
Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.

Heathrow, one of the UK’s largest commercial landlords, generates over £140m annually from leasing space and running its own Commercial Telecoms business. This role offers the chance to develop expertise in commercial contracts by managing a large telecoms portfolio, including supporting negotiations, renewals, and relationships with partners and Mobile Network Operators. You’ll help ensure services meet passenger and tenant needs, while also driving growth through 5G commercialisation and new product opportunities. The ideal candidate will have experience in telecoms and contract management, with strong stakeholder management skills.

• Support senior colleagues to improve EBITDA performance through strong contract and supplier management.
• Provide input into commercialisation of new products (including 5G opportunities) and support implementation alongside our B2B partner.
• Act as day-to-day contact for Mobile Network Operations, supporting commercial reviews and relationship management, and escalation of risks/issues to senior colleagues.
• Build an excellent working relationship with them that drives value, while ensuring all contracted responsibilities have been carried out
• Work cross functionally with Technology, Legal, Property, Finance and others to ensure aligned delivery of commercial outcomes.
• Monitor the wider IT and Telecoms industry to identify trends and new opportunities and understand the regulatory environment. Develop and champion business cases to gain internal support and investment.
• Deliver the strategic plan that will enhance the commercialisation of 5G technology, including how we can streamline relationships with B2C telecoms providers as a consequence.
• Experience in contract and stakeholder management is essential.
• Experience in supporting delivery of high-value commercial contracts, ideally in telecoms, digital infrastructure or a related field.
• Strong commercial and financial skills with experience of revenue tracking, forecasting, and budget monitoring to support commercial portfolio.
• Experience in supporting contract negotiations, including preparation of commercial positions and analysis to inform decision making.
• Experience in monitoring supplier delivery against KPIs/SLAs.
• Ability to build excellent working relationships and influence stakeholders.
• Familiarity with Mobile Network Operators (MNOs) and/or telecoms commercial agreements.

• Support senior colleagues to improve EBITDA performance through strong contract and supplier management.
• Provide input into commercialisation of new products (including 5G opportunities) and support implementation alongside our B2B partner.
• Act as day-to-day contact for Mobile Network Operations, supporting commercial reviews and relationship management, and escalation of risks/issues to senior colleagues.
• Build an excellent working relationship with them that drives value, while ensuring all contracted responsibilities have been carried out
• Work cross functionally with Technology, Legal, Property, Finance and others to ensure aligned delivery of commercial outcomes.
• Monitor the wider IT and Telecoms industry to identify trends and new opportunities and understand the regulatory environment. Develop and champion business cases to gain internal support and investment.
• Deliver the strategic plan that will enhance the commercialisation of 5G technology, including how we can streamline relationships with B2C telecoms providers as a consequence.
• Experience in contract and stakeholder management is essential.
• Experience in supporting delivery of high-value commercial contracts, ideally in telecoms, digital infrastructure or a related field.
• Strong commercial and financial skills with experience of revenue tracking, forecasting, and budget monitoring to support commercial portfolio.
• Experience in supporting contract negotiations, including preparation of commercial positions and analysis to inform decision making.
• Experience in monitoring supplier delivery against KPIs/SLAs.
• Ability to build excellent working relationships and influence stakeholders.
• Familiarity with Mobile Network Operators (MNOs) and/or telecoms commercial agreements