Commercial Tire Service Manager at Zolman's Best One Tire & Service

South Bend, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Management, Customer Service, Inventory Management, KPI Monitoring, Fleet Service, Safety Compliance, Budgeting, Cost Control, Problem Solving, Communication, Shop Management Systems

Industry

Motor Vehicle Manufacturing

Description

Description Zolman's Best One Fleet Service is looking for a Commercial Tire Service Manager to join our team! This role would be an ideal fit for somebody who is a leader, has a positive attitude, enjoys working with customers and employees. You will be joining a team of established industry professionals that have a desire to be the best in the tire industry. About the Role The Commercial Tire Service Manager leads all aspects of commercial tire operations, including mobile service trucks, in-shop commercial tire work, and the commercial service advisor team. This role ensures safe, efficient, and high-quality service delivery to fleet, industrial, and commercial customers while driving operational excellence and strong customer relationships. You will oversee technicians, coordinate with service writers, support sales efforts, and maintain high standards of safety, productivity, and customer satisfaction. Key Responsibilities Operational Leadership Manage daily operations of commercial tire service trucks and in-shop commercial tire bays. Ensure timely dispatching, job prioritization, and efficient workflow. Maintain compliance with safety standards, DOT requirements, and company procedures. Oversee inventory levels for commercial tires, retreads, OTR, and service supplies. Monitor KPIs such as truck productivity, response times, job accuracy, and comeback rates. Team Management Lead and develop commercial tire technicians and the commercial service advisor. Provide training on tire safety, mounting/dismounting, torque procedures, and roadside protocols. Conduct performance reviews and support career development. Foster a culture of accountability, teamwork, and continuous improvement. Customer & Sales Support Serve as a primary point of contact for commercial and fleet customers. Work closely with service writers to ensure accurate estimates, work orders, and billing. Support customer retention through proactive communication and problem resolution. Assist with pricing, quoting, and identifying new service opportunities. Process & Quality Control Ensure accurate documentation of service work, inspections, and customer requirements. Maintain equipment, tools, and service trucks in safe, reliable condition. Audit work orders for accuracy and compliance with commercial account expectations. Implement process improvements to increase efficiency and reduce downtime. Financial & Administrative Support budgeting, cost control, and revenue growth for commercial tire operations. Review and approve estimates, invoices, and warranty claims. Track performance metrics and provide reporting to leadership. Requirements Qualifications 5 years' experience in commercial tire service, fleet service, or related automotive/truck service operations. Prior leadership or supervisory experience required. Strong understanding of commercial tire products, mounting/dismounting, torque specs, and safety procedures. Excellent communication and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with shop management systems and digital inspection tools. Core Competencies Leadership & Accountability Customer Focus Operational Excellence Safety Mindset Problem Solving Communication & Collaboration Operational Hours are 8am-5pm Monday through Friday. We offer the following benefits: Medical Insurance Dental Insurance Life Insurance 401k + Match Paid Training

Responsibilities

Leads all aspects of commercial tire operations, including mobile service trucks, in-shop work, and the service advisor team. Ensures safe, high-quality service delivery to fleet and industrial customers while driving operational excellence.