COMMISSION ANALYSIS PROFESSIONAL

Job Req ID: 50780
Posting Date: 8 Sept 2025
Function: Sales and Commercial
Unit: Consumer
Location:Gosforth Call Centre, Newcastle, United Kingdom
Salary: Competitive with great benefits

WHY THIS JOB MATTERS

We’re looking for a Commission Analysis Professional to join the team and play a key role in designing and delivering motivational commission schemes for our frontline teams in Contact Centre Sales, Retail, and Care operations.
You’ll be responsible for creating simple, engaging commission structures that reward great customer outcomes and business success. You’ll set ambitious yet achievable targets, provide insightful analysis and investigations, and maintain robust commission systems with strong audit controls.
Furthermore, you’ll calculate commission payments and ensure colleagues have clear visibility of their earnings, supporting them with any commission-related queries and helping colleagues understand how their performance translates into commission.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

The role of a Commission Analysis Professional includes a range of responsibilities that will evolve in line with business and team priorities. Key tasks include :
1. Build and maintain regular data models that give recommendations for target setting and commission scheme design
2. Own and Produce ad hoc analysis and insights to address problem statements and support business decisions and commission scheme development
3. Lead on projects using complex data to drive decision making and translate this into easy-to-understand presentations that form clear recommendations to key stakeholders
4. Support our customers in understanding their commission schemes each month through clear, engaging communications – ensuring they have the visibility needed to succeed
5. Calculate and audit commission payments in accordance with commission scheme design and rules
6. Design, build, maintain and evolve commission calculation systems that automate 95% of standard calculations
7. Manage the remaining 5% of calculations involving complex exceptions that require manual intervention
8. Provide simple intra-month commission statements to frontline teams, and demonstrate our personal values when handling any queries
9. Deliver all work with high accuracy and efficiency, ensuring timely visibility whilst getting payments right first time.