Commission Call Center Agent (BDC) - Armenian Speaking at Finchey Corp dba Pacific BMW

Glendale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Armenian Language, Sales Experience, Customer Satisfaction, Problem-Solving, Technology Savvy, Time Management, Appointment Scheduling, Outbound Sales Calls

Industry

Motor Vehicle Manufacturing

Description

Pacific BMW is looking to hire an Armenian speaker for the Business Development and Loyalty Center in charge of booking clients' appointments to purchase or lease a vehicle. This position reports to Marisela Ron, Portfolio Manager. The department hours are Monday to Friday 9:00am to 9:00pm, Saturday 9:00am - 7:00pm & Sunday 10:00am - 6:00pm; this is a full-time, 40 hours per week position and it is paid hourly plus bonuses. Company Overview Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state-of-the-art facility with upgrades and, clean and organized work environment. We are proud to be recognized as an honest, inviting, and innovative business amongst the top Southern California dealerships. Our employee benefits include paid time off, health insurance, complimentary life insurance; dental, vision, and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees. Qualifications * Ability to speak, write, and read Armenian * Must be incentive-driven, and motivated to exceed the set hourly rate * Experience working in a sales call center environment, preferably in the automotive industry * Superior track record of customer satisfaction and problem-solving strategies * Dynamic and technology-savvy * Self-starter and excellent time-management skills * Ability to generate sales appointments with high-end clientele * Current Driver's License with a clean driving record Job Responsibilities * Increase customer satisfaction and loyalty through premium customer experiences * Place outbound sales calls and campaigns * Schedule and confirm appointments for the Sales Department * Follow up internet leads and answer customer inquiries * Contact clients with lease expiration and retention * Send email and postal mail communications * Use "Live chat" capabilities on dealer websites * Exhibit ethical behavior following company guidelines Physical Requirements * Surroundings: indoors in air-conditioned areas sitting for long periods * Regularly: Grabbing objects with hands * Occasionally: standing, walking, climbing stairs * Infrequently: Bending, twisting and/or stooping, kneeling and/or squatting, lifting, reaching and/or lifting overhead, pushing and pulling Note To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, and drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.

Responsibilities

The Commission Call Center Agent is responsible for booking client appointments for vehicle purchases or leases and increasing customer satisfaction through premium experiences. This role involves making outbound sales calls, following up on leads, and managing client communications.