WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

JOB SUMMARY

Responsible for resources to deliver complex and large strategic programs. Builds effective relationships with global stakeholders and government/governance bodies.

QUALIFICATIONS

• 10+ years experience preferred
• Diploma to a Bachelor’s Degree preferred
• Experience supporting Data Analytics Customers is a must
• Experience developing Change content is a must
• Managing Successful Programs Foundation certification preferred
• Change Management Certification preferred
• Lead to Cash experience is a plus
  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Customer Care (For employees working in Customer Care and Experience):

• Manages implementation of unique customer solutions provided guidance to stakeholders on solution and process
• Develops unique program and project plans to manage implementation and determine best practices for new and/or unique products
• Meets with and presents to customer and internal executive stakeholders
• Manages internal company wide stakeholders on project teams, holds them accountable for meeting commitments while optimizing process and documenting changes
• Has an in-depth technical knowledge of all Equinix products/processes and assists in implementing new ones
• Resolves complex issues and escalations independently at all levels
• Leads cross-functional process development and documentation
• Documents lessons learned and drive changes with stakeholder

Planning

• Inputs into strategic business cases
• Plans large scale and/or complex programs often leading multiple functional teams (internally and externally) to deliver strategic business cases

Stakeholder Management

• Works extensively with internal and external global stakeholders and likely to work with government/governance bodies to build effective relationships

Communications

• Has multiple communication responsibilities for: i.e. local, global and external government and governing bodies communication and engagement

Risk Management

• Complex and reputational risk management spans projects, strategic, government and governing bodies where required
• When faced with issues applies lateral thinking and analyses available information to solve complex problems

Project/Program Delivery

• Responsible for delivery of company wide/regional strategic programs, will mentor more junior program managers

Resource Management (people, finances etc.)

• Responsible for resources to deliver complex and large strategic programs and budget management/controls

Chief of Staff (CoS in addition to the above may have extra responsibilities)

• Responsible for coordinating Functional Leadership agendas, drafting functional and cross-functional communications, tracking functional projects and carrying out activities to maintain leadership team cohesion
• May also be involved in functional FP&A budgeting, reporting and analysis activities
• May represent E-team leader in meetings
• Member of leadership team

Customer Care (For employees working in Customer Care and Experience):

• Manages implementation of unique customer solutions provided guidance to stakeholders on solution and process
• Develops unique program and project plans to manage implementation and determine best practices for new and/or unique products
• Meets with and presents to customer and internal executive stakeholders
• Manages internal company wide stakeholders on project teams, holds them accountable for meeting commitments while optimizing process and documenting changes
• Has an in-depth technical knowledge of all Equinix products/processes and assists in implementing new ones
• Resolves complex issues and escalations independently at all levels
• Leads cross-functional process development and documentation
• Documents lessons learned and drive changes with stakeholders