Posted: 10/02/2025
Closing Date: 24/02/2025
Job Type: Contract
Location: Sydney
Job Category: Banking and Financial Services,Insurance & Superannuation

YOUR NEW ROLE

As the Communication and Engagement Officer, you will be key in crafting and supporting external communication strategies and promotional assets, with a particular focus on engaging the Australian Public Service (APS) Sector. Passionate about reframing the superannuation journey mindset of our customer, you will consider the delivery of end to end engagement from a retention and acquisition standpoint.

YOUR RESPONSIBILITIES DAY TO DAY WILL INCLUDE:

• Identifying and leveraging opportunities to enhance engagement levels through Employer Sponsored events, while also driving customer retention and acquisition
• Crafting and delivering promotional campaigns to support business objectives
• Customising engagement content using the CSC education framework, ensuring it meets employer needs across various formats
• Building and maintaining positive relationships
• Supporting and enhancing customer engagement initiatives to improve overall experience and satisfaction
• Preparing reports, papers, briefs, and other documentation, as required

WHAT YOU WILL NEED TO DO NOW

You will need to provide a current resume and a one page statement addressing your suitability to the position. For any queries relating to this role, please contact Tina at tina.phengrasmy@csc.gov.au.

• Please note: Agency submissions will not be considered for this position.
• Applications close: Monday 24 February 2025, 5:00 pm

CSC’s Core Competencies reflect the key sets of skills, knowledge, experience, and behaviours required to perform your role effectively. These are:

• Delivering results and meeting customer expectations
• Working with People
• Adapting and Responding to Change
• Deciding and Initiating Action
• Analysing
• Commercial and Strategic Thinkin