Communication Desk Assistant
Company: Georgia Power Company
Location: Atlanta, GA
Work Schedule: Rotating shifts, including 8, 10, or 12-hour shifts , days, nights, weekends, and holidays ( 24/7 coverage required )

JOB SUMMARY

The Communication Desk Assistant works within the Georgia Transmission Control Center (TCC) , assisting Power System Coordinators in managing the Integrated Transmission System (ITS) in Georgia. This role serves as a key communication liaison between field personnel, internal teams, GPC management, and ITS partners. Responsibilities include monitoring system events , maintaining outage records, and performing clerical and administrative support tasks critical to transmission system operations.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent required ; college degree preferred.
• Experience in an electric utility environment , particularly in generation or transmission (construction or maintenance), is helpful.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in Microsoft Office Suite , including Excel, Word, PowerPoint, Outlook, and Access.
• Strong communication skills – verbal and written.
• Excellent problem-solving, multitasking, and time management abilities.
• Organizational skills and ability to maintain accurate documentation under pressure.
• Ability to work independently and as part of a team in high-stress or high-activity situations.
• Familiarity with electrical fundamentals or control center operations is a plus.

ADDITIONAL REQUIREMENTS

• Position is subject to pre-employment screenings related to fitness for duty.
• Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct .
• Must successfully pass a NERC cyber security background check and training .
• Subject to enhanced personnel screenings (details provided if selected for interview).

• Assist Power System Coordinators in controlling transmission system operations .
• Initiate and maintain clear and timely communication with internal and external stakeholders during routine and emergency system events.
• Answer phone calls from field personnel entering/exiting substations and power line rights-of-way; log data into internal databases .
• Track system events on transmission lines and equipment; maintain accurate records of outages.
• Assist in developing, correcting, and maintaining outage reports and event documentation , including cause and duration.
• Support administrative and clerical functions within the TCC.