JOB SUMMARY:

The Communication Desk Assistant plays a critical role in supporting the Transmission Grid Control Center (GCC) by facilitating communication between internal departments and external partners. This position assists Power System Coordinators during system events, manages outage records, communicates with field personnel, and ensures the accurate logging of transmission system activities.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High school diploma required; college degree preferred
• Experience in a utility environment, especially in transmission or generation maintenance or construction, is a plus
• Familiarity with control center or field operations is desirable

SKILLS & ABILITIES:

• Strong oral and written communication skills
• Ability to manage multiple tasks, prioritize under pressure, and respond quickly in fast-paced environments
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Access)
• Knowledge of basic electrical concepts and terminology is preferred
• Problem-solving and decision-making capabilities
• Able to work independently and collaboratively with cross-functional teams

• Initiate and maintain communication with internal customers (e.g., TMCs, supervision) and external partners (e.g., ITS teams) during routine and emergency system events
• Assist Power System Coordinators with outage report preparation, corrections, and documentation
• Maintain and track outage records for all transmission lines and equipment
• Answer and log phone calls from field personnel entering/exiting substations or power line right-of-ways
• Provide timely updates and instructions to field crews under routine and emergency conditions
• Perform clerical and administrative tasks as required by the GCC
• Ensure timely data entry into system tracking databases and support real-time operations