Communication & Engagement Manager at Serco Plc

Birchwood, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications, Content Writing, Change Communications, Stakeholder Management, Project Management, Written Communication, Verbal Communication, Storytelling, Design, Sensitive Information Management, Communication Strategy Evaluation, Practical Solutions Delivery

Industry

Facilities Services

Description

. Hybrid working – Warrington Office Band 4 Full-time, Permanent Ready to make an impact? Serco has been awarded a major contract by the Ministry of Justice (MoJ) to deliver Electronic Monitoring Services across England, Scotland, and Wales. This initiative supports offender monitoring and aims to enhance public safety by integrating a data-driven, technology-led approach. The services include managing the installation, removal, and monitoring of electronic devices. As a Communications and Engagement Manager in our Electronic Monitoring Services (EMS) team, you’ll lead the development and delivery of internal and external communications strategies that truly make a difference. From shaping compelling stories to engaging key stakeholders, your work will strengthen our culture, support change, and drive engagement across the contract. You’ll be entrusted to Develop and deliver internal and external communications strategies that support the EMS contract’s transformation journey Build strong relationships with internal and external stakeholders, acting as a trusted advisor and communications expert Create compelling content that makes complex ideas easy to understand and drives engagement with employees, service users, and the public Collaborate with workstream leads to ensure messaging aligns with HR and business change plans Track and measure the effectiveness of communications using a variety of tools such as feedback forums, pulse surveys, and analytics Support the planning and delivery of internal events and engagement initiatives Success will be measured by feedback received from key stakeholders as per Collaboration agreement and Achievement of relevant defined contract performance standards & collaboration activities Does this sound like you? You’ll be a great fit for this role if you have… Demonstrable experience in communications, content writing, or change communications A strong understanding of internal and external communication techniques, with the ability to influence behaviour and support cultural change Experience managing multiple projects and working with a wide range of stakeholders in complex organisations Excellent written and verbal communication skills, with a flair for storytelling and design Proven ability to manage sensitive information, evaluate communication strategies, and deliver practical solutions under pressure Discover all you need to keep growing Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first: Holidays: Up to 25 days plus bank holidays Pension: Up to 6% contributory pension scheme Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

Develop and deliver internal and external communications strategies for the Electronic Monitoring Services contract. Build relationships with stakeholders and create engaging content to support cultural change and drive engagement.