Communication Expert

at  Allianz Services

Allianz Services is part of Allianz Group, one of the world’s leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

JOB ROLE

We are seeking a talented and experienced communications expert to join our team. As a communications expert, you will play a crucial role in developing and implementing communication strategies to effectively convey our company’s message to internal and external stakeholders. In this role, you will focus on customer communications as well as transformation, and you will have the opportunity to utilize your exceptional communication skills to enhance our brand presence and maintain strong relationships with various audiences. If you are passionate about technologies such as Gen AI, are able to combine best practices from internal communications and marketing, can craft compelling narratives and drive impactful communication initiatives, we invite you to continue reading to learn more about this exciting opportunity.

WHAT YOU WILL DO

• Manages communication activities around key business areas, such as customer communications and transformation, to present and maintain a positive image internally
• Develops and implements the communication strategy and plan for assigned key business area, as well as contributes to the implementation of the overall customer communications plan
• Ensures proper communication for designated projects and activities in line with the overarching corporate communications strategy
• Researches, develops, plans, maintains and implements policies, programs and communication structures that enhance Allianz Services ‘s relationships with the community and stakeholders, (e.g. leadership, customers etc.);
• Prepares, compiles, and creates content for internal and external communication, i.e., composing, editing, and producing communications for target groups including, but not limited to templates, presentations, scripts, articles, e-mails, internal and external social platforms posts, etc.
• Manages and constantly improves communications processes using data and analytics to ensure smooth running and more effective results, as well the overall service delivery improvement.
• Contributes to internal events with content from area of expertise and provides support as needed for internal customer events.
• Constantly monitors and prepares measurement reports on communications activities (e.g. annual report, post project or campaign report, post-event report)
• Stays updated on industry trends, best practices, and new technologies used in communication to continuously enhance experiences offered through the communication actions. Innovation ideas and new formats for communication campaigns are expected.