Key Responsibilities 

• Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements 
• Work closely with Product Managers to gather the technical context needed for accurate comms 
• Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
• Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone  
• Support logistics and content preparation for customer-facing CAB events 
• Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team  
• Work with the marketing team to align product communications with broader messaging 

Preferred Experience 

• Up to 5 years of experience in a customer communications, product marketing, or product communications role  
• Strong B2B SaaS background, ideally in a startup or scale-up environment 
• Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)  
• Ability to translate complex technical concepts into clear, customer-friendly language 
• Excellent written English and German communication skills 
• Comfortable working with cross-functional teams including Product, Marketing, and Customer Success 

Nice-to-have's 

• Experience in identity verification (IDV), KYC, or fintech sectors
• Familiarity with customer advisory board (CAB) processes and event support
• Experience working across multiple European markets  

Perks & Benefits 

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations 
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