Communication Operator I - 911 Communications Centre at Ville de Fredericton

City of Fredericton, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

3054.06

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Dispatching, Real Time Coordination, Computer-Based System Entry, Tact, Judgement, Discretion, Stress Management, Prioritization, Bilingualism, Security Clearance, Psychological Assessment, Hearing Test, CritiCall Testing, Keyboarding, Decision Making

Industry

Government Administration

Description

The position involves coordinating urgent calls and dispatching assistance in real time. If you thrive in a fast-paced environment and are passionate about making a difference this career is for you! The successful candidate will report to the Manager of Dispatch Services and will dispatch calls and enter calls into a computer-based system according to specific directions and guidelines. The successful candidate will work independently and exercise tact, judgement, and discretion. The ability to work in a stressful environment and prioritize multiple tasks is required. Qualifications Required: * Minimum High School Diploma, supplemented by coursework in business and social sciences, along with one (1) year of relevant experience. * Equivalent combinations of education and experience will be considered. * Ability to communicate in both official languages (English and French) at minimum of the intermediate plus level is required. * Must be able to pass a security clearance, psychological assessment and hearing test. * Successful completion of CritiCall pre-employment testing. * Be physically and mentally prepared to work 12-hour rotating shifts. Including days, nights, weekends and holidays. What You’ll Do: * Receive and respond to emergency and non-emergency calls via phone and radio. Enter and update all calls accurately in our computer-aided dispatch (CAD) system. * Enters, retrieves, updates and queries accurate and timely data within CAD, CPIC or PORS systems. * Efficiently dispatch emergency vehicles in accordance with established protocols, ensuring prompt response times. * Monitor, oversee and respond to alarm calls and take the appropriate action where required. * Provide accurate information to the public while maintaining a calm and professional demeanor. * Prepare detailed reports and summaries for departmental review as required. * Work closely with fellow dispatchers, emergency personnel and public agencies to foster a cohesive team environment. What You’ll Bring: * Strong verbal and written communication abilities, with proficiency in both official languages English and French (Intermediate level or higher). * Proficient with computer systems and software, including Windows. Previous experience with CAD or dispatch applications is considered an asset. * Keyboarding speed of 50+ wpm is essential. * Ability to multitask under constant pressure and in a high stress environment. * Familiarity with the geography of Fredericton, Oromocto and surrounding area is advantageous. * Demonstrated capability to make quick, logical decisions in high pressure situations. * Demonstrate ability and dexterity in handling call taking and dispatching functions using computer-aided dispatch, multi-line telephone and radio communications. * Ability to work in a team environment having a personal commitment to the teamwork concept. Maintaining a flexible attitude, contributing positively to the operation and have good interpersonal skills. Perks: * Competitive Salary: $2,794.77 – $3,054.06 biweekly (CUPE Local 1709) * Biweekly benefit spending allowance of $268.03. * Health, Dental, Insurance Benefits, and Pension Plan * Engaging work that makes a difference in our community. Apply Now! Please submit your application on or before March 30, 2026, at 4:30 p.m. AST. The City of Fredericton is an equal opportunity employer. Only those applicants selected for further consideration will be contacted. Internal CUPE Local 1709 or Internal/External City employees bring Fredericton to life, making positive, tangible impacts on our community. A career with the City offers fulfilment and quality of life in a top destination to live and work. Working for the City means feeling prioritized and supported in a welcoming workplace. City jobs include an impressive variety of rewarding career possibilities that span diverse sectors, skills & occupations. The City of Fredericton is where careers and community flourish.

Responsibilities

The role involves receiving and responding to emergency and non-emergency calls via phone and radio, accurately entering and updating all call data into the computer-aided dispatch (CAD) system. Responsibilities also include efficiently dispatching emergency vehicles according to protocols and monitoring alarm calls.