Communications 911 Dispatcher at USPI

Spring, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Emergency Dispatch, Call Processing, Computer-Aided Dispatch, Priority Dispatch System, Emergency Medical Instructions, Customer Service, Compassion, Empathy, Radio Operation, Telephone Operation, Computer Operation, Problem-Solving, Communication, Confidentiality, Multi-tasking, Typing

Industry

Description

Position: Communications Dispatcher Salary: Non-Exempt Date Posted: January 19, 2026 The Texas Emergency Communications Center is seeking qualified applicants to fill the position of Communications Dispatcher. GENERAL OVERVIEW OF DUTIES: Process both emergency and non-emergency calls from the public and external agencies. Utilize the Computer-Aided Dispatch (CAD) system to dispatch appropriate apparatus. Continuously monitor public safety units pre- and post-dispatch, track unit status, and respond to all requests for service. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Utilize the Priority Dispatch System to interact with callers, determine location, obtain the nature of the emergency, and send appropriate response. * Follows pre-determined protocols to provide emergency medical and safety instructions to callers during high-risk situations until appropriate field units arrive on scene. * Maintains a positive customer service attitude at all times with the public, user agency members, co-workers, and supervisors. * Ability to demonstrate understanding, compassion, and empathy. * Contributes to the agency’s mission, vision, and values. * Constantly monitor the status and location of on-duty units using CAD and other tools. * Relay vital information to responding units. * Ensure notifications are made to appropriate agencies including, but not limited to other responders, dispatch centers, alarm monitoring centers, and utility companies. * Ensure compliance with IAED Code of Ethics. * Flexibility in shift coverage to ensure proper staffing levels. * Perform other related assignments and duties, as needed, or directed. EDUCATION, EXPERIENCE, AND CERTIFICATIONS: * Must be at least 21 years of age with a High School diploma or GED. * Minimum two years emergency fire and medical dispatch experience preferred. * Current EMD and EFD certifications from the International Academies of Emergency Dispatch preferred. * Current AHA Provider CPR certification or equivelant ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES: * Strong knowledge of the principles, practices, and techniques of emergency dispatch * Working knowledge of FCC rules and regulations governing radio usage. * Ability to react well under pressure while exercising good judgement. * Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality. * Ability to multi-task efficiently in a fast-paced, stressful environment. * Ability to type a minimum of 40 wpm. * Ability to operate radio, telephone, and computer systems under routine, emergency, and high stress conditions in a confined work area for long periods of time. * Ability to work 24-hour shifts, overtime, and holidays. * Must be a strong communicator and possess strong problem-solving skills. * Must be able to maintain a professional work demeanor. * Primary language for communication is English, but the ability to speak other languages is helpful. * Must be able to maintain a professional work demeanor. PHYSICAL DEMANDS: * Must have adequate hearing, manual dexterity, and remain alert in order to perform all essential tasks. * Use of hands and fingers to utilize different systems to touch, hear, and talk. * Possibility of wearing a headset for long periods of time. * Visual ability to perceive the full range of the color spectrum and ability to adjust focus. * Will be required to sit and/or stand for long periods of time.

Responsibilities

The dispatcher will process emergency and non-emergency calls, utilizing the Computer-Aided Dispatch (CAD) system to dispatch appropriate resources and continuously monitor public safety units. Essential duties include following protocols to provide emergency instructions to callers and relaying vital information to responding units.