Communications Adviser at Australian Financial Complaints Authority Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications, Stakeholder Engagement, Internal Communications, Writing, Editing, Content Production, Collaboration, Customer Focus, Attention to Detail

Industry

Financial Services

Description

Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Job Description Are you a strategic storyteller who thrives on connecting people with purpose? At AFCA, we’re looking for a Communications Adviser to help bring our internal communications to life, someone who can translate complex ideas into clear, engaging messages that empower our people and align with our values. The ideal candidate will have strong stakeholder engagement skills, prior internal communications experience and thrives in a varied communications role. Reporting into the Senior Manager, Strategic Communications, this position will initially support the People & Culture team and provide support across the team as needed. Please note, this is a 12 month fixed- term contract. Typically in this role you will: Craft and deliver compelling internal communications that inform, inspire, and connect our teams. Collaborate with senior leaders to support strategic initiatives and embed our corporate plan across the organisation. Develop content that helps staff confidently represent AFCA to external stakeholders. Ensure consistency in tone, messaging, and brand across all internal channels. Track the impact of your work and continuously improve how we communicate. Create innovative internal communications solutions Qualifications To be successful you will need: A background in communications, PR, or a related field and a passion for people-first storytelling. Strong writing, editing, and content production skills across modern channels. A collaborative mindset and the ability to build trusted relationships across all levels. A proactive, customer-focused approach with a sharp eye for detail. Experience in financial services or member-based organisations is a bonus. Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Financial benefits – Not-for-profit salary packaging to boost take-home pay. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

The Communications Adviser will craft and deliver internal communications that inform and inspire teams while collaborating with senior leaders to support strategic initiatives. The role involves developing content that helps staff represent AFCA to external stakeholders and ensuring consistency in messaging across channels.