Communications Advisor at APA Group

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Communications, Website Content Management, Portal Content Management, Writing, Editing, Content Design, Stakeholder Engagement, Content Approvals, Governance, Transformation Programs, Organization, Customer Experience, Technical Information Translation, Information Architecture

Industry

Utilities

Description

The Opportunity At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play. We now have an exciting opportunity available for a Communications Advisor to join our Grid Solutions Program team in Brisbane CBD office on full-time basis for 12 months. Reporting to the Senior Consultant Change Management, you will play a key role in shaping how customers understand and interact with APA’s future Grid by delivering clear, engaging and intuitive customer communications as part of the Grid Solutions Program (GSP). This role sits at the intersection of digital communications, customer experience and transformation delivery. You will help translate complex technical information into meaningful content that supports a seamless customer journey as we launch APA’s new customer portal and modernise the way customers engage with the Grid. Key Responsibilities Develop and manage customer-facing content and communications supporting the launch of APA’s new Grid customer portal. Ensure information architecture and content structure create a clear, intuitive and consistent customer journey aligned to the Grid Solutions Program. Review, refine and repurpose existing program and microsite content to ensure it is fit-for-purpose for customers and aligned to future portal capabilities. Collaborate with program, training and technical teams to integrate supporting guidance materials and go-live communications. Coordinate stakeholder engagement, content reviews and formal approval processes to ensure governance and quality standards are met. Maintain and manage the existing GSP microsite during the transition period and support decommissioning activities at go-live. Your Background Experience in digital communications, website or portal content management within complex organisations. Strong writing, editing and content design skills with excellent attention to detail. Ability to translate complex technical or program information into clear, customer-focused communications. Strong stakeholder engagement skills with experience coordinating content approvals across multiple teams. Experience working within structured governance environments or large transformation programs. Highly organised with the ability to manage multiple priorities while maintaining a strong focus on customer experience. This is a unique opportunity to contribute to a major transformation program, helping shape how customers engage with APA’s critical energy infrastructure system. Working at APA At APA we’re committed to fostering a safe and inclusive workplace where you can achieve your best. We’ll provide you with access to targeted career development programs, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing programs. We also have an inclusive parental leave policy providing 18 weeks leave including superannuation to support parents at work and in life. We employ more than 2700 people across Australia and are committed to creating a diverse and inclusive culture, where everyone feels safe, valued, and trusted to do their best every day. We are APA APA Group is a leading Australian energy infrastructure business. We proudly own, operate and manage a diverse $26 billion portfolio of gas, electricity, solar and wind assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia. As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage. Our customer centric approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions. We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities. Join our team and be part of securing Australia’s energy future. We’d love to hear from you. APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in. Applicants must be eligible to work in Australia to be considered. This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment. Role closes Sunday, 5 April 2026. Role Reference Number JR4043 APA Group will not accept unsolicited resumes from recruitment agencies. We will contact successful candidates after the closing date. At APA, our people are our most important asset. Our ~3,000 strong team manages all aspects of developing and running energy infrastructure, from right around Australia.We also have opportunities for graduates, apprentices and interns, in a number of fields across our sites and offices. We are committed to creating a work environment where people can discover and use their unique capabilities, perform at their best and contribute meaningfully to APA’s success. Introduce yourself to our Talent Acquisition Team via the 'Introduce Yourself' feature. This way we can keep you informed of roles that may be of interest to you, as and when they arise.

Responsibilities

The advisor will develop and manage customer-facing content for the launch of APA’s new Grid customer portal, ensuring clear, intuitive, and consistent customer journeys aligned with the Grid Solutions Program. Key tasks include reviewing existing content, collaborating with technical teams on guidance materials, coordinating stakeholder approvals, and managing the existing microsite during the transition.