Communications Advisor at Aussie Broadband

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications, Journalism, Public Relations, Stakeholder Management, Writing Skills, Communication Tools, Organizational Skills, Problem-Solving, Social Media, Project Communications, Change Management, Data Analysis, Creative Thinking, Website Content Management, Attention to Detail, Engagement

Industry

Telecommunications

Description

We’re looking for a full‑time Communications Advisor to join us in a 12‑month contract role within our External Communications team. This position plays an important part in shaping and delivering external communications for Aussie Broadband’s key projects, working closely with stakeholders across the business to ensure clear, consistent, and impactful messaging. This role is based in our Melbourne office, with a hybrid work arrangement. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you To be successful in this role you will possess: A qualification in Communications, Journalism, PR, or a related field 5–7 years’ experience in external communications or PR (Telco or customer comms experience is a bonus) Strong stakeholder management skills A commitment to Aussie Broadband’s values Excellent writing skills with a strong Plain English approach Confident communicator who can engage a variety of audiences Great attention to detail and logical problem‑solving skills Comfortable using and maintaining communication tools and systems Strong computer skills Well‑developed organisational skills and the ability to work independently or in a team Bonus skills Experience in project communications or change management Ability to learn quickly and adapt in a fast‑paced environment Ability to analyse data to support decision‑making Creative thinking and a willingness to challenge the status quo Experience creating or managing website content Experience communicating on social media platforms (Facebook, Instagram, Twitter, LinkedIn) How will you support our “Why?” Support the creation and delivery of customer communication journeys with Product and Customer Service teams, ensuring a great customer experience and meeting compliance requirements. Assist with internal change and communication activities to help teams adopt new ways of working. Write, review, and edit content such as online articles, customer communications, and digital materials. Coordinate communication deliverables across the business, including planning, producing, fact‑checking, and securing approvals. Support crisis communications to help protect and maintain Aussie Broadband’s reputation. Build strong relationships across the business to uncover and promote success stories. Manage external partner and client communication needs. Contribute positively to the Corporate Affairs team. Perform other reasonable tasks as required. Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Responsibilities

The Communications Advisor will support the creation and delivery of customer communication journeys and assist with internal change and communication activities. They will also write, review, and edit content, coordinate communication deliverables, and manage external partner communications.