Communications Agent (Front Office)

at  Pullman

Company Description
Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today’s hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland’s sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redeines the lifestyle of the modern explorer.
Job Description
Are you a people person? Do you pride yourself on being friendly and approachable even in times of high pressure? Then we have the job for you.
Pullman Auckland is looking for a Communications Agent to help create memorable experiences for our guests. We need someone who listens well, pays attention to detail, and brings a confident, “can-do” attitude to everything they do.

To be successful in this role, you will need to be able to demonstrate the following:

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and have the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied role

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• Have experience working as a receptionist in a hotel environment
• Eligible to work in New Zealand for at least 1 year
• Passion for interacting with people and creating connections through a friendly, enthusiastic approach
• Being able to create connections with guests via a well-mannered and enthusiastic approach
• Computer illiterate (experience with Opera Cloud & Resaweb is a bonus)
• Full NZ Drivers License (this is advantageous, not essential)
• Flexibility of availability - able to work across a 7 day week shift pattern.

This is a great opportunity to expand your skills in the hospitality industry while working with a passionate team that’s dedicated to providing exceptional service.

Position Details:

• Part Time, Minimum 24hrs per week
• 10am-7.30pm; however have the flexibility to start earlier, if required.

Additional Information

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and have the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations so flexibility and willingness to roll up your sleeves is essential to excel in this varied rol