Communications and Customer Service Trainer - Gensan at CallTek

General Santos, Soccsksargen, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Training Delivery, Communication Skills, Customer Service Excellence, Conflict Resolution, Client Relationship Management, Facilitation, Needs Assessment, Program Development, Evaluation, Continuous Improvement, Coaching, Mentoring, MS Office Proficiency, Oral Communication, Written Communication

Industry

IT Services and IT Consulting

Description

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us! We are looking for a Communications and Customer Service Trainer. Key Responsibilities Training Design & Delivery Develop, update, and deliver training programs focused on communication skills, customer service excellence, conflict resolution, and client relationship management. Facilitate classroom, virtual, and blended learning sessions using interactive and engaging methods. Create training materials such as manuals, presentations, role‑play exercises, and e‑learning modules. Needs Assessment & Program Development Partner with managers, team leads, and HR to identify training needs and skill gaps. Customize training content to align with organizational goals, client expectations, and industry standards. Stay updated on best practices in communication, customer service, and training methodologies. Evaluation & Continuous Improvement Assess training effectiveness through participant feedback, knowledge assessments, and performance metrics. Recommend improvements to training programs based on evaluation results and business needs. Track learner progress and provide coaching or refresher sessions as needed. Collaboration & Support Work closely with operations, quality assurance, and leadership teams to ensure training aligns with service standards. Support employees with ongoing coaching, mentoring, and skill reinforcement. Contribute to the development of customer service policies, scripts, and communication guidelines. Other Responsibilities: Assist the Recruitment Team during the hiring process by conducting speaking assessments for applicants. Assist HR with company related activities and events. Report any system issue immediately about the company infrastructure to IT. Maintains detailed and current knowledge of CTC’s and client’s services and policies by attending meetings, on-going training sessions, and other professional development programs. Ensures to Log-in on both DTR on time and checks company emails before and after shift. Attend monthly socializations and support company wide activities Maintains good conduct, ethics, and professional relations with colleagues and superiors. May be required to travel to other sites to conduct face‑to‑face training. Qualifications: Must have a Bachelor's degree, preferably in Education, AB English, or Mass Communication With at least 1-year Call center Training experience. Must have excellent oral and written English communication skills. Must have excellent facilitation, presentation, and listening skills. Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook). Must be Willing to Work on a Shifting Schedule . Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Quarterly Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more

Responsibilities

The role involves designing, updating, and delivering training programs focused on communication, customer service, conflict resolution, and client relationship management using interactive methods. Additionally, the trainer will assess training effectiveness, partner with management to identify skill gaps, and support ongoing coaching and policy development.