Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.
Location: CUPS Main Site (10 Ave & 9 Street SW) and Administrative Office (10 Ave & 8 Street SW) Calgary
Reports To: Manager, Communications and Marketing
Contract Type: Full-time; Monday to Friday, 37.5 hours/week

THE OPPORTUNITY

We are seeking a Communications & Marketing Coordinator to help share the CUPS story, engage our community, and strengthen our brand.
Reporting to the Manager, Communications and Marketing, you will help connect our purpose to both internal and external audiences—amplifying our impact through thoughtful, creative, and strategic communications.
CUPS is currently expanding our brand awareness to ensure more Calgarians know who we are, what we do, and why it matters. This role plays a key part in that effort. Our brand and communications are vital to supporting our community engagement strategy— building strong community connections, deepening donor engagement, and inspiring support for our organization.
You’ll work closely with colleagues across the organization to source authentic stories, design compelling materials, support fundraising and awareness campaigns, and ensure brand consistency.
This is a role for someone who thrives on variety, loves both creative and strategic thinking, and is passionate about making communications a bridge between purpose and action.

Content Creation & Storytelling

• Develop and deliver content for social media, website, newsletters, and internal platforms that strengthens CUPS’ brand and broadens public awareness.
• Create graphics, photography, and short-form video using Canva and/or Adobe Creative Cloud; prepare print-ready files as needed.
• Draft and edit copy for internal and external audiences, including blog posts, stories, reports, and staff messages, with a focus on inspiring donor and community engagement.
• Work closely with program teams to ethically and respectfully share client stories, ensuring informed consent and trauma-informed practice

Brand, Digital Presence & Awareness Growth

• Maintain consistent brand standards across all materials and channels to reinforce recognition and trust.
• Manage and update CUPS’ intranet (Microsoft SharePoint) for clarity and accessibility.
• Maintain and update the CUPS website (WordPress) with engaging content that showcases impact and supports fundraising campaigns.
• Track and report on communications performance, using analytics to grow reach, deepen audience connection, and strengthen donor relationships.

Campaigns, Fund Development & Collaboration

• Support the development and execution of marketing, awareness, and fundraising campaigns that drive community engagement and donor support.
• Collaborate with the Fund Development team to create compelling donor communications, campaign messaging, and event promotion.
• Assist in delivery of internal communications strategy through collating internal content for distribution through various mediums and support execution of monthly townhall meetings to engage internal audiences.
• Partner with leaders and teams across CUPS to meet diverse communications needs, aligning messaging with organizational priorities, program promotion as well as fundraising goals.

CUPS Citizenship & Teamwork

• Contribute to creating an approachable, caring and trauma-informed environment for clients, guests and colleagues
• Respect employee and client dignity by ensuring confidential information is handled with the utmost care and in alignment with CUPS privacy protocols & values
• Develop strong partnership with stakeholders, taking a partnership mentality to support organizational and program goals, while guiding the process through sharing best practice and trend knowledge.
• Participate in CUPS committees, community forums, and internal and external collaborations as directed
• Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS’ impact & external ambassador network