Communications and Stakeholder Engagement Coordinator

at  Pinecrest Queensway Community Health Centre

Position Title: Communications and Stakeholder Engagement Coordinator
Program: Ottawa Health Team
Department: Corporate Services
Reports to: Director, Ottawa Health Team
Employment Type: Temporary Full-time, 35 hrs/week, 12-month contract
Pay Scale: $35.649/hr to $41.94/hr
Who are we?
Ontario Health Teams are a way of organizing and delivering care and support that is more connected to people in their local communities. The Ottawa Health Team - Équipe Santé Ottawa (OHT-ÉSO) came together with a commitment to help people be healthy, well and supported to live in the community and to ensure people have equitable access to high quality care and support when and where they need it, in both official languages. The OHT-ÉSO is committed to improving the experience and work life of primary care and other health care providers striving to provide quality care and support. The OHT-ÉSO is actively re-designing care pathways and evolving models of care. The Ottawa Health Team – Équipe Santé Ottawa (OHT-ÉSO) is one of 58 approved Ontario Health Teams (OHTs) across Ontario. The mandate of OHTs is to work collaboratively with health and social service providers, primary care and community members to organize and streamline services to deliver equitable, accessible, integrated, patient-centred care which improve the health outcomes for an attributed population. This work is grounded in a population health approach, with a focus on underserved and equity deserving populations, and leverages team-based care.
Pinecrest Queensway Community Health Centre is the host organization for this position, in their capacity as Administrator of the OHT-ÉSO. PQCHC is an innovative community based, multi-service center. They strive to meet the needs of the diverse communities served. They work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

JOB SUMMARY:

We are seeking a Communications and Stakeholder Engagement Coordinator to work closely with the OHT- ÉSO backbone team, Primary Care Network, Collaborative Leadership Group, Client Partner Table and partner organizations to plan, develop and implement a full-scope of high-quality communications activities to support the OHT-ÉSO’s goals and priorities. The Communications and Stakeholder Engagement Coordinator is a communications generalist who has proven experience creating and implementing communications and stakeholder engagement strategies within a multi-organization, multi-sector environment, using evidence based practices, preferably in a health care environment.
Reporting to the Director of the OHT-ESO, the Communications Coordinator will work closely with communications professionals across OHT partners and the OHT-ÉSO backbone team to accomplish established objectives and goals in a variety of areas including media relations, event planning, internal and external communications, partner and community engagement.

Responsibilities

• Develop and execute communication and stakeholder engagement strategies to meet OHT- ÉSO objectives
• Develop and maintain digital platforms, including content creation, analytics and engagement through the website, social media channels, newsletter
• Support project communications needs, including reports, graphic design, articles and copyediting
• Uphold brand standards and maintenance of templates and tools
• Support media relations, including development of press releases and responses to inquiries as required
• Facilitate implementation of OHT-ESO communications strategy guidelines
• Support existing relationships with community partners and organizations through internal communication strategies and sharing of resources
• Assist with planning and development of key Ministry of Health deliverables
• Collaborate with project teams to develop communication and engagement plans to actively engage and advance OHT-ESO work and priorities
• Implement communication best practices across reports and materials
• Other duties as required and assigned

REQUIREMENTS

• 1-3 years of community development, engagement, public education or communications in a health or social service setting
• Post-secondary degree in communications, media, public relations, journalism, or relevant discipline.
• Demonstrated ability to engage and communicate clearly with a wide variety of audiences – including patients, caregivers, physicians, primary care providers, community agencies
• Experience working with patient/ client, care partner and provider committees an asset;
• Ability to translate data into understandable metrics and narratives, to clearly track progress;
• Experience developing tailored strategies to engage and communicate with diverse communities
• Exceptional written, verbal and presentation communication skills
• Demonstrated advanced computer skills including: Microsoft Office; Social Media; Canva; Adobe products; eNewsletter platforms; Wordpress and similar applications
• Strong interest in working as a member of a small team
• Strong communication, interpersonal skills and time management skills
• Commitment to health equity, anti-racism, anti-oppression and client and caregiver co-design
• Knowledge of AODA guidelines
• Demonstrated experience coordinating and implementing communications strategies for collaborative initiatives with multiple stakeholders
• Demonstrated effective presentation skills, including the ability to present and discuss complex information in a way that establishes rapport, persuades others, and increases understanding
• Exceptional organizational skills with the ability to manage multiple priorities
• Proven ability to work independently and as part of a team, demonstrating initiative and collaborative skills.
• Demonstrated understanding of the health sector, including primary care, acute care, home care, long term care, and community support services is an asset
  

  - Bilingual (English/French) is mandatory requirement

Titre du poste : Coordonnateur ou coordonnatrice des communications et de l’engagement des intervenants
Programme : Équipe Santé Ottawa
Service : Services généraux
Relève de : Directeur ou directrice, Équipe Santé Ottawa
Type d’emploi : Temporaire, temps plein, 35 h/semaine, contrat de 12 mois
Échelle salariale : 35,649 $/h à 41,94 $/h
Qui sommes-nous?
Les équipes Santé Ontario visent à organiser et à fournir des soins et du soutien qui sont plus rattachés aux gens des communautés locales. L’Équipe Santé Ottawa - Ottawa Health Team (ESO-OHT) a été créée dans le but d’aider les gens à maintenir une bonne santé, à se sentir bien et à obtenir du soutien pour vivre dans la communauté. De plus, elle a pour but de veiller à ce que les gens aient un accès équitable à des soins et à un soutien de grande qualité, au moment et à l’endroit où ils en ont besoin, et ce, dans les deux langues officielles. L’ESO-OHT s’engage à améliorer l’expérience et la vie professionnelle des fournisseurs de soins primaires et des autres fournisseurs de soins de santé qui s’efforcent d’offrir des soins et du soutien de qualité. L’ESO-OHT s’emploie activement à repenser les parcours de soins et à faire évoluer les modèles de ceux-ci. L’ESO-OHT est l’une des 58 équipes Santé Ontario (ESO) approuvées en Ontario. Le mandat des ESO est de travailler en collaboration avec les fournisseurs de services sociaux et de santé, les fournisseurs de soins primaires et les membres de la communauté pour organiser et rationaliser les services afin d’offrir des soins équitables, accessibles, intégrés et axés sur le patient en vue d’améliorer la santé d’une population attribuée. Ce travail est fondé sur une approche pour la santé de la population, qui met l’accent sur les populations mal desservies et celles en quête d’équité, et s’appuie sur des soins fournis en équipe.
Le Centre de santé communautaire Pinecrest-Queensway (PQCHC) est l’organisation hôte pour ce poste, en tant qu’administrateur de l’ESO-OHT. Le PQCHC est un centre communautaire multiservice novateur. Il s’efforce de répondre aux besoins des diverses communautés pour qui il assure le service. Il travaille en partenariat avec les individus, les familles et les communautés pour atteindre leurs pleines capacités, en accordant une attention particulière aux personnes les plus vulnérables et à risque. PQCHC est un employeur qui respecte l’égalité et valorise la diversité au sein de son personnel. Si, à une étape quelconque du processus de sélection, vous avez besoin de mesures d’adaptation en raison d’un handicap, veuillez nous informer de la nature de la mesure requise.

• Develop and execute communication and stakeholder engagement strategies to meet OHT- ÉSO objectives
• Develop and maintain digital platforms, including content creation, analytics and engagement through the website, social media channels, newsletter
• Support project communications needs, including reports, graphic design, articles and copyediting
• Uphold brand standards and maintenance of templates and tools
• Support media relations, including development of press releases and responses to inquiries as required
• Facilitate implementation of OHT-ESO communications strategy guidelines
• Support existing relationships with community partners and organizations through internal communication strategies and sharing of resources
• Assist with planning and development of key Ministry of Health deliverables
• Collaborate with project teams to develop communication and engagement plans to actively engage and advance OHT-ESO work and priorities
• Implement communication best practices across reports and materials
• Other duties as required and assigne