Communications & Change Manager - Medicare Mental Health Check In at St Vincents Health Australia Group Support Services

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Communications, Change Management, Storytelling, Stakeholder Engagement, Internal Communications, Project Management, Executive Messaging, Reputation Management, Content Development, Digital Health Strategy, Employee Engagement, Writing and Editing

Industry

Hospitals and Health Care

Description

Job Description: Serve Something Greater; See Something Greater; Strive for Something Greater Shape the communications behind one of Australia’s most significant digital health transformation initiatives. Lead strategic storytelling, engagement and change communications across a nationally recognised healthcare organisation. Help bring connected, compassionate and digitally enabled care to life for communities across Australia. Sydney, Melbourne or Brisbane location | Hybrid & Flexible Working , Fixed-Term, Full-Time Contract 2 Years Join the Team Transforming Connected Care in Australia St Vincent’s Health Australia is proud to be leading the future of connected and digitally enabled healthcare through two transformative national priorities: St Vincent's Care at Home — St Vincent’s strategic vision for connected, virtual and at-home healthcare delivery Medicare Mental Health Check In — Australia’s new free national digital mental health support service This is an opportunity to join a purpose-driven organisation at the forefront of healthcare innovation and national system transformation. As the Communications & Change Manager – Digital Health, you will play a critical role in shaping how these initiatives are understood, communicated and embedded across St Vincent’s and the broader healthcare ecosystem. About St Vincent’s Founded by the Sisters of Charity in 1857, St Vincent’s Health Australia is Australia’s largest not-for-profit health and aged care provider. For more than 165 years, St Vincent’s has delivered compassionate care, clinical excellence, research and innovation across public and private hospitals, aged care, virtual care and community services nationally. Our vision is simple but powerful: Every person, whoever and wherever they are, is served with excellent and compassionate care by a better and fairer health and aged care system. Across Australia, our 30,000 employees help bring this vision to life every day through innovation, collaboration and purpose-led care. About St Vincent’s Care at Home St Vincent’s Care at Home provides national oversight of virtual and at-home services across St Vincent’s Health Australia. Focused on human-first innovation and digitally enabled care, the division is reimagining how healthcare is delivered through connected care models, virtual services and integrated healthcare experiences that improve accessibility and outcomes for Australians. About the Medicare Mental Health Check In Service Medicare Mental Health Check In is a landmark national digital mental health initiative delivered by St Vincent’s in partnership with the Australian Government. The service provides free, accessible and evidence-based low-intensity CBT support for Australians experiencing early signs of stress, distress, anxiety and emerging mental health challenges. Designed as part of the broader Medicare Mental Health ecosystem, the program aims to improve early access to care and support Australians before mental health challenges escalate into more complex presentations. The Opportunity Communications & Change Manager – Digital Health Reporting to the National Director, Service Growth, with a dotted line into the National Director Communications & Brand, this highly visible role will lead strategic communications, engagement and change initiatives across Bringing Care Home and the Medicare Mental Health Check In program. You will work across executive leadership, strategy, communications, operational and clinical teams to develop impactful communication strategies that build understanding, alignment and engagement internally and externally. This role will suit a highly capable communications professional who thrives in fast-paced and evolving environments, enjoys translating complexity into compelling messaging and is passionate about driving meaningful organisational and system-wide change. Your Key Responsibilities Strategic Communications & Change Lead and deliver communications strategies supporting the Bringing Care Home initiative and Medicare Mental Health Check In service Translate complex strategic priorities and change initiatives into clear, engaging and meaningful communications Develop communication plans, messaging frameworks, stakeholder presentations and supporting engagement materials Coordinate multi-channel communications across intranet, newsletters, digital content, video, social and employee engagement platforms Support executive messaging, town halls and organisational engagement initiatives Stakeholder Engagement & Storytelling Act as a key storyteller for Bringing Care Home and Medicare Mental Health Check In Develop compelling stories and content that amplify innovation, service impact and transformation outcomes Partner closely with operational, strategy and communications teams to support integrated communications delivery Work with the Integration & Engagement Lead and broader MMHCI leadership team to support stakeholder communication activities nationally Collaboration & Reputation Management Collaborate with Public Affairs, Advocacy and Communications teams across St Vincent’s nationally Support communication activities aligned to Department requirements and service priorities Identify reputational risks and opportunities in partnership with communications and media teams Ensure communication approaches are aligned, values-led and audience-centred What Success Looks Like Within your first 12 months, you will have: Successfully implemented integrated communication strategies across both Bringing Care Home and Medicare Mental Health Check In initiatives Increased organisational awareness and engagement regarding connected care transformation initiatives Delivered impactful executive communications, stakeholder engagement campaigns and employee experience initiatives Strengthened communication consistency and storytelling across multiple stakeholder groups Helped position St Vincent’s as a leader in connected and digitally enabled healthcare About You You are more than a communicator — you are a storyteller, connector and change champion who understands the power of communication in shaping culture, engagement and transformation. You thrive in complex and fast-moving environments where no two days are the same, and where your ability to influence, engage and bring people on the journey genuinely matters. You know how to take complex ideas, strategic priorities and transformational change initiatives and translate them into meaningful, human-centred communication that inspires action, builds trust and creates alignment. You are someone who can confidently move between executive conversations, organisation-wide engagement campaigns and frontline storytelling — bringing clarity, empathy and purpose to every interaction. You are collaborative by nature, highly organised and proactive in your approach, with the ability to balance multiple priorities while maintaining exceptional attention to detail and communication quality. Most importantly, you are passionate about purpose-led work and using communication as a vehicle to improve experiences, strengthen connection and support meaningful healthcare transformation. You Will Bring Demonstrated experience delivering impactful communications and engagement initiatives across complex stakeholder environments Strong capability in translating change management and strategic priorities into clear, compelling and audience-focused communication plans and messaging Exceptional writing, editing and storytelling skills across a broad range of communication channels and formats Experience leading employee engagement initiatives, internal campaigns and event communications Strong organisational and project management skills with the ability to manage competing priorities in fast-paced environments A collaborative, adaptable and solutions-focused mindset with a willingness to roll up your sleeves and contribute wherever needed It Would Be Great If You Also Bring Experience within healthcare, government or not-for-profit sectors Exposure to organisational transformation, service reform or large-scale change initiatives Understanding of digital health, virtual care or mental health service environments Qualifications Relevant tertiary qualifications in communications, media, marketing, public relations or a related discipline, or equivalent demonstrated experience. Why Join St Vincent’s? Mission-led organisation grounded in compassion, justice, integrity and excellence Hybrid and flexible working arrangements Salary packaging benefits of up to $15,900 tax free Nationally significant and purpose-driven work Opportunity to shape major digital health transformation initiatives Supportive, collaborative and values-driven culture Professional growth and development opportunities Mandatory Application Questions As part of your application, please respond to the below targeted questions (maximum 500 words per question). Applications submitted without responses to the mandatory questions may not be considered. 1.Strategic Communications & Stakeholder Engagement Please outline your experience delivering strategic communications and engagement initiatives within complex or large-scale organisations. Include examples of campaigns, change initiatives or stakeholder engagement activities you have led, along with the outcomes achieved. 2.Change Management & Communication Translation Describe a time where you translated a complex change, transformation or strategic initiative into clear and engaging communications for multiple stakeholder groups. Please outline your approach, communication methods used and the overall impact or outcome. 3. Storytelling, Project Management & Multi-Stakeholder Delivery This role requires strong storytelling, organisational and stakeholder management capability within a fast-paced national environment. Please provide an example of how you successfully managed competing priorities, senior stakeholders and communication deliverables simultaneously while maintaining high-quality outcomes. Because You’re Like Us You believe communication has the power to drive meaningful change. You are passionate about helping people understand, connect with and champion transformation initiatives that improve lives. And you want your work to contribute to a better and fairer healthcare system for all Australians. Employment is conditional upon the successful completion of all SVHA required pre-employment checks, including but not limited to reference checks, 100 points of identification, Right to Work verification, a Nationally Coordinated Criminal History Check (NCCHC), and relevant immunisation compliance requirements. Equal Opportunity St Vincent’s celebrates diversity and inclusion and is committed to equal employment opportunity for everyone. We strongly encourage applications from people of Aboriginal and Torres Strait Islander backgrounds, culturally and linguistically diverse communities, people with disability and people with lived experience. Ready to Apply? If you are passionate about shaping the future of connected care and digital health communications in Australia, we would love to hear from you. Please note that only applications submitted through the official careers portal will be considered. Please submit: Your up-to-date CV A tailored cover letter Responses to the mandatory application questions Applications will be reviewed as they are received, and the advertisement may close earlier than the listed closing date. Closing Date: 6 June 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

Lead strategic communications and change initiatives for the Bringing Care Home and Medicare Mental Health Check In programs. Translate complex strategic priorities into engaging messaging to drive alignment and engagement across internal and external stakeholders.