WHO WE ARE

At Momentum Autism Services, we’re more than just a team—we’re a family of passionate professionals committed to changing lives. Based in Hamilton and Niagara, our close-knit crew is fueled by compassion, driven by excellence, and inspired by the incredible clients and families we serve every day. We celebrate collaboration, creativity, and a genuine love for what we do.

WHAT WE DO

We deliver evidence-based, individualized services to children and adults with a range of abilities and diagnoses. Our supports are offered in clients’ homes, throughout the community, and in our beautiful, state-of-the-art Centre in Hamilton and Niagara.

WHY THIS ROLE MATTERS

As the Communications Coordinator, you’ll wear two important hats. You’ll be the first friendly face (and voice) for families beginning their journey with us, guiding them smoothly through this process. At the same time, you’ll help tell Momentum’s story to the world – crafting engaging communications, managing social media, and keeping our community informed and connected. This blended role is perfect for someone who loves people, enjoys writing and storytelling, and thrives in a dynamic, team-oriented environment.

WHAT YOU’LL DO

Here’s where you’ll shine:
· First Impressions Matter – Be the first point of contact for new clients and families, offering a warm, supportive experience.
· Stay Connected – Respond to referral inquiries quickly and professionally.
· Keep Us Organized – Conduct intake meetings and gather the information needed to connect clients with the right services.
· Team Player – Work closely with our clinical team to make service transitions smooth and stress-free.
· Community Builder – Build positive relationships with community partners and support referral pathways.
· Distribute and analyze satisfaction surveys to improve our services
· Content Creator – Post engaging content across our social media platforms to share Momentum’s story
· Right-Hand Support – Help the CEO and leadership team with administrative tasks (scheduling, phones, and other agency support).
· Event Enthusiast – Assist in planning and promoting events that bring our team and community together.
· Brand Ambassador – Support our agency with, marketing efforts, and communication projects with creativity.
· Always Improving – Collect and analyze feedback to help us grow and strengthen our impact.