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Communications Ctr Operator I at Texas Children's Careers
Houston, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telephone Communication, Paging Systems, Emergency Procedures, Patient Information, Inquiry Techniques, Long-Distance Calls, On-Call Schedules, Documentation Maintenance

Industry

Hospitals and Health Care

Description
We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff. Think you’ve got what it takes? Job Duties & Responsibilities · Answers and directs incoming telephone calls in a professional and courteous manner · Completes page requests to hospital staff as appropriate · Connects calls to a requested extension, department, or individual as quickly as possible · Provides patient information to callers as allowed under Hospital policy and federal and state regulations · Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques · Queries the appropriate system for the desired name, department, or other information · Processes long-distance calls for certain departments. · Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation. · Performs other essential job-related duties. Skills & Requirements · H.S. Diploma or GED required · Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred Note: Shift - Evening - 2:00pm-10:30pm rotating weekends (Every other weekend).
Responsibilities
The Communications Center Operator I answers and directs incoming calls and messaging services while enacting emergency procedures. They also assist in maintaining up-to-date contact information for hospital staff.