Communications Intern at Honolulu Academy of Arts

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

20.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Analytics, User Journey Mapping, Data Analysis, Customer Experience Strategy, User Experience (UX), Digital Marketing, Website Optimization, Problem Solving, Written Communication, Verbal Communication, Microsoft Office, Google Workspace, Reporting, Dashboard Creation, Research, Presentation Software

Industry

Museums;Historical Sites;and Zoos

Description

Job Summary: The Communications Intern will support the Honolulu Museum of Art's efforts to enhance and optimize the digital visitor experience. Working closely with the Marketing & Communications team, this position will evaluate how audiences interact with the museum's digital platforms, identify opportunities for improvement, and help develop recommendations that strengthen engagement, accessibility, and conversion. The intern will map the museum's digital visitor journey across the website and related digital touchpoints, analyze user behavior through tools such as Google Analytics, and provide insights that help improve the online experience for prospective visitors, members, donors, and program participants. This role offers hands-on experience in customer experience strategy, digital analytics, user journey mapping, and data-informed decision-making within a nonprofit cultural institution. This is a 9-week position from September 16th to November 13, 2026. The Honolulu Museum of Art: Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day. To learn more about HoMA, please visit our website [https://honolulumuseum.org/about-us/]. Minimum Qualifications * Currently enrolled in or recently graduated from a bachelor's or master's degree program in Marketing, Communications, Business, Customer Experience, User Experience (UX), Digital Media, Data Analytics, Information Systems, or a related field. * Familiarity with Google Analytics or other website analytics platforms. * Strong analytical and problem-solving skills. * Interest in customer experience, digital marketing, user experience (UX), or website strategy. * Ability to interpret data and identify trends. * Strong written and verbal communication skills. * Detail-oriented with excellent organizational skills. * Proficiency with Microsoft Office or Google Workspace applications. * Ability to work independently while collaborating effectively with team members. Desired Qualifications * Experience with data analysis, reporting, or dashboard creation. * Knowledge of customer experience (CX), user experience (UX), digital marketing, or website optimization principles. * Experience creating customer journey maps, process maps, workflows, or user flow diagrams. * Coursework or project experience involving research, surveys, or user behavior analysis. * Interest in museums, arts and culture, nonprofit organizations, or visitor engagement. * Experience with presentation software such as PowerPoint, Canva, or Google Slides. Essential Duties * Map and document the museum's digital visitor journey across the website and related digital touchpoints. * Analyze website traffic, user behavior, engagement metrics, and conversion data using Google Analytics and other available tools. * Identify opportunities to improve website navigation, content organization, and overall user experience. * Research visitor needs, behaviors, and expectations through available data, surveys, and feedback. * Benchmark digital experiences and best practices from peer museums and cultural organizations. * Develop recommendations to improve audience engagement, website usability, and conversion performance. * Prepare reports, summaries, and presentations that communicate findings and recommendations to museum staff. * Assist in tracking key performance indicators (KPIs) related to digital engagement and visitor experience. * Collaborate with Marketing & Communications staff on digital experience improvement initiatives. * Participate in team meetings and contribute ideas that support audience growth and engagement goals. * Perform other duties as assigned. Learning Outcomes: * Analyze survey, user experience (UX), and observational data * Conduct user research using tools like Google Analytics * Map the visitor journey across digital touchpoints leading to onsite * Apply a visitor-centered approach to experience design * Collaborate with cross-functional, visitor-facing teams * Translate insights into actionable recommendations * Present findings clearly to internal stakeholders Ipu Kāʻeo Internship Program – Required Attendance Interns must be available for the following days in participation for the Fall 2026 cohort: * HoMA Orientation Week – September 16th to September 18th * Internship Presentation Showcase Practice –Friday, October 23rd * Internship Presentation Showcase – Wednesday, November 4th * To complete the program, an additional component for the intern is the creation and presentation of a 3–5-minute slideshow. * Celebration Lunch & Exit Interview – Friday, November 13th Compensation The Honolulu Museum of Art is committed to practicing salary transparency. The salary for this position is $20.00 per hour with a minimum of 10 hours per week, and a maximum of 19 hours per week. This opportunity includes a benefits package, including but not limited to: * Shop, Museum Café, and Art School discounts. * Onsite parking provided. Working Conditions and Atmosphere: Work takes place in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. with flexible scheduling as appropriate. For part-time work, please plan to be on-site for a minimum of 4 hours per shift. Ability to operate general office equipment including computers, copiers, printers, etc. Ability to lift, carry, push, pull, up to 40 pounds of general office material or equipment. The employee must be able to fulfill all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice. EEOC Statement: HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record (except as legally applicable), citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state, or local law. The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is prohibited. HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ+ community.

Responsibilities

The intern will map the digital visitor journey and analyze user behavior using Google Analytics to optimize the museum's online experience. They will develop data-informed recommendations to improve engagement, accessibility, and conversion for visitors and donors.