COMMUNICATIONS LEAD

Up to £90,000 plus great benefits (Work Level 4)
This is a hybrid role, with 2 to 3 office days each week. You’ll be required to work from our Scunthorpe office one day a week, and for the remaining office days you can choose to work from either our Manchester or Scunthorpe office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ).
We’re looking for a Communications Lead to join Co-op Wholesale as part of the Customer Experience team. Since 1977, we’ve championed independent retailers to thrive with Nisa – and now, we’re entering a bold new chapter as Co-op Wholesale. It’s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.
We’ve set up a brand-new Customer Experience team to make a real difference for our varied wholesale customer base, including independent retailers, corporate partners and national accounts. This team is all about bringing focus, speed, and creating new ways of working. Getting the right messages to the right people and making sure our customers feel understood.
As a Communications Lead, you’ll establish the creation and delivery of high-quality, consistent, engaging external B2B communications for Co-op Wholesale. We’ll look to you to lead and inspire a Customer Experience team for the future, as you build the overarching communication strategy.

WHAT YOU’LL DO

• Develop and own the external B2B communications strategy in support of trading, brand and customer engagement goals
• Lead the planning and delivery of communications that support campaigns, partner relationships, events and major business changes
• Understand the nuances and needs of different B2B customer segments and plan approaches
• Oversee all external-facing copy and tone ensuring consistency of tone of voice and messaging
• Establish processes which make sure the correct sequencing of comms cascade, ensuring customer-facing teams are briefed and in the know, ready to support land customer messages effectively
• Manage appropriate approvals process with senior leadership and the central brand team
• Work closely with marketing, events and PR to ensure joined-up messaging across the customer journey

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• Communications experience within a FMCG, wholesale, commercial, or a B2B background
• Exceptional writing, editing and narrative development skills
• Confident in managing messaging in high-impact or sensitive contexts
• Experience in managing multiple internal and external partners
• The ability to embrace change and transformation by always looking for ways to continuously improve