Communications Manager ( 2 year Contract) at Deloitte

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Communications, OKR Anchored Narrative, Messaging Architecture, Governance Frameworks, Content Asset Production, Audience Segmentation, Multi-Channel Communication, Feedback Mechanisms, Leader Equipping, Storytelling, Audience Awareness, Change Communication, Corporate Affairs, Data-Informed Optimisation, Behavioural Insights, Stakeholder Management

Industry

Business Consulting and Services

Description

Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek. Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems. Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. Job Description We are seeking a dynamic Strategic Communications Lead on a two-year contract to develop and deliver a communication strategy anchored in Objectives and Key Results (OKRs). This role is responsible for providing clarity, minimising resistance, and ensuring that all groups understand what is happening, why it matters, and how it impacts them. Please note, this position will require travel to East and West Africa to support the effective implementation of communication initiatives. Key Responsibilities Develop and maintain a single, trusted, OKR‑anchored narrative for the organisation, ensuring consistency and alignment across all communication channels and stakeholder groups. Design comprehensive messaging architecture, governance frameworks, and tailored communication strategies that translate organisational objectives into clear, actionable insights for diverse audiences. Produce multi‑format content assets, including cascade materials, team huddle guides, frequently asked questions, video content, and interactive dashboards, tailored to support various communication channels and learning preferences. Craft targeted messaging informed by behavioural insights and audience segmentation to foster clarity, encourage curiosity, and drive meaningful action amongst stakeholders. Oversee a sophisticated multi‑channel communication ecosystem, encompassing town halls, cascade sessions, micro‑content initiatives, and digital platforms, to maximise reach and engagement. Evaluate channel effectiveness through systematic feedback mechanisms, pulse surveys, and readiness assessments, utilising insights to continuously refine and optimise communication strategies. Equip leaders and managers with comprehensive communication resources, including strategic playbooks, talking points, and guidance frameworks, to enable confident and consistent messaging when addressing complex or challenging questions. Qualifications Bachelor’s degree in Communications, Marketing, Journalism, or related field Experience Required: 8+ years in strategic communications, change communication, or corporate affairs. Exceptional storyteller: Able to craft clear, engaging narratives that make complex information accessible and memorable for all audiences. Strong empathy and audience awareness: Understands and adapts to different audience needs, ensuring communications are relevant, meaningful, and build trust. Creative yet structured and calm under pressure: Brings fresh ideas while staying organised and detail-oriented, delivering quality work even in fast-paced or high-pressure situations. Enterprise Communication Design: Ability to develop and implement comprehensive communication strategies that align with organisational goals. Designs frameworks and processes to ensure consistent, effective messaging across all business units and levels. Narrative Development & Behavioural-Lens Communication: Skilled at crafting cohesive narratives that connect with audiences on both rational and emotional levels. Applies behavioural insights to tailor messages, driving engagement and encouraging desired actions. Multi-Channel Content Creation: Experienced in producing high-quality content for a variety of platforms, including emails, intranet, videos, presentations, and social media. Ensures messaging is consistent and impactful across all channels. Data-Informed Message Optimisation: Uses analytics and feedback to assess the effectiveness of communications. Continuously refines messages and strategies based on data to maximise reach, understanding, and engagement. Leadership Communication Support: Provides leaders and managers with tailored communication tools, such as talking points, playbooks, and responses to challenging questions. Equips leadership to communicate confidently and consistently with their teams. Additional Information Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements. Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information. To help you look out for potential recruitment scams, here are some Red Flags: Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies. Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process. Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand. If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email. At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups. We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive. If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.

Responsibilities

The role involves developing and maintaining a single, trusted, OKR-anchored narrative for the organization, ensuring consistency across all channels and stakeholder groups. Key tasks include designing comprehensive messaging architecture, producing multi-format content assets, and overseeing a sophisticated multi-channel communication ecosystem.